Customer Service Manager

Category/Area of Expertise: Retail Operations Job Requisition: 506744 Address: USA-MA-Revere-40 Furlong Drive Store Code: Human Resources Brands (5148908) Here at Stop & Shop, we've been serving our customers and neighborhoods for more than a century. A lot has changed in that time, but one thing hasn't: Stop & Shop is a place where everyone can thrive and feel like they're part of family. Our more than 50,000 associates enjoy competitive salaries, comprehensive benefits and discounts to support professional and personal journeys and flexibility that fits their lives. We invite you to pull up a seat and discover the ways you can make an impact. There's always room at our table! As a leader in the retail grocery industry, we are committed to feeding all the important moments in our customers' lives. We are seeking a highly motivated and results-oriented Customer Service Manager to play a crucial role in driving positive community impact, operational excellence, and financial success. Responsibilities Department Management: Oversee daily operations of the Customer Service departments including Front End, Online Pick-up and Cash Office; ensure departments meet or exceed sales and profit targets; maintain high standards of sanitation and safety; lead recruitment, hiring and orientation; maintain high talent level. People Development and Diversity: Direct, oversee, and evaluate training completion; monitor associate performance; develop plans for professional growth; foster diversity and inclusion; engage and retain associates. Labor Relations: Manage labor relations for compliance with policies and labor laws; address and resolve employee issues and grievances timely. Customer Service Excellence: Cultivate a culture of excellence; ensure customers experience well-stocked store with freshest product offerings; support training to deliver exceptional service. Operational Efficiency: Monitor and analyze key performance metrics; identify process optimization opportunities; manage departmental budgets and financial targets. Compliance and Safety: Ensure all departments comply with policies and regulations; conduct safety audits and training; maintain clean safe environment. Community Engagement: Actively engage local community; develop relationships with community organizations, schools, stakeholders; coordinate participation in community events and outreach programs. Qualifications 1-3 years of supervisory or leadership experience, preferably in retail grocery with knowledge of Customer Service departments. Bachelor's degree in Business Administration, Retail Management, or related field (preferred) or equivalent work experience. Highly motivated, results-oriented, self-starter with proven track record. Strong ability to influence and communicate effectively across different functions. Excellent multitasking and prioritization skills. Demonstrated leadership and management skills, inspiring teams to achieve goals. Exceptional written and verbal communication skills. High level of customer service skills with genuine passion for exceeding expectations. Creative and strategic thinking abilities to drive innovation and continuous improvement. Effective organizational and time management skills. Ability to work flexible hours, including weekends and holidays. Benefits Culture committed to celebrating diverse backgrounds and experiences. Comprehensive benefits. Opportunities for professional development and career growth. Associate discounts. Team dedicated to serving local customers and supporting communities. If you are passionate about customer service, thrive in a dynamic environment, and are committed to making a difference, we invite you to apply. The salary range for this position is $64,800-$97,200. Stop & Shop is an equal opportunity employer. We comply with all applicable federal, state and local laws. Qualified applicants are considered without regard to sex, race, color, ancestry, national origin, citizenship status, religion, age, marital status (including civil unions), military service, veteran status, pregnancy (including childbirth and related medical conditions), genetic information, sexual orientation, gender identity, legally recognized disability, domestic violence victim status or any other characteristic protected by law. #J-18808-Ljbffr