Front Desk Team Member

Job Description

Job Description

Goldfish Swim School - Front Desk Team Member, Paid Training Provided

Calling all game-changers! At Goldfish Swim Schools, being a Front Desk Team Member means more than just greeting guests – it's about making waves in their experience. Picture yourself welcoming families with a warm smile, providing top-notch service, and being the friendly face they look forward to seeing every visit. But the perks don't stop there – we're all about recognizing your hard work with Snack Shack bonuses, pizza parties, gift cards, and other awesome rewards! 
With paid training and flexible shifts that are perfect for students or anyone looking to grab extra hours without working late nights, you'll find the perfect balance between work and life. And with our rapid growth, there's plenty of room for advancement for the right candidate. If you're ready to make a difference, love working with kids, and want to be a part of our tight-knit team, then come join us at Goldfish Swim School. Let's dive in and make some waves together! 

See our video on the Goldfish Experience:

Primary Responsibilities:

• Answers telephones, responds to inquiries, takes messages and screens and directs phone calls in a professional manner.
• Processes student registrations using effective sales/customer service techniques.
• Schedules and manages birthday/pool parties. Supervises private party staff.
• Resolves customer concerns/complaints using a professional approach.
• Assists members with purchases of merchandise and vending.
• Greets parents and students as they report to the front desk.
• Checks in students on the attendance tracking system.
• Maintains cleanliness of the front desk area, Snack Shack area, changing areas, restrooms and observation area.
• Monitors Snack Shack area and provides guidance to Snack Shack staff.
• Checks voicemail and email correspondence and responds in a timely manner.
• Updates informational displays with accurate and timely promotions and literature.
• Provides occasional administrative support for management personnel, including the General Manager and Assistant General Manager.
• Makes customer calls to resolve open account problems.
• Prepares twice daily student lesson schedules for use by instructors and management staff.
• Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
• Fulfills other duties and responsibilities as assigned by the Employer.

Job Requirements and Skills:

• Ability to work with children.
• Excellent interpersonal communication and organizational skills.
• Instructor/coach, camp counselor, and/or childcare provider a plus!
• 2 years of customer service and/or administrative office experience required
• Familiarity with Microsoft Word, Excel and other software systems.
• Must pass background examinations (included with training).

Benefits:

• Paid training to kickstart your career
• Opportunities for promotions and growth
• Flexible hours, even just one shift per week (4 hours)
• No late nights, with afternoon shifts ending at 8 pm
• Increased social opportunities for networking and fun

Goldfish Swim School is a learn-to-swim facility for kids ages 4 months to 12 years. Our proven confidence-building curriculum promotes a love of swimming and teaches children to be safer in and around the water. For additional information see:

NOTE: The information within this posting is not all-inclusive and may be subject to change. Employee to fulfill other duties and responsibilities as assigned by the Employer.
Starting Pay Rate: $16 with regular opportunities for wage increases