Program Coordinator

Role Description

The Program Coordinator provides operational support to the Sales team for all accounts utilizing an MSP/VMS. He/she will act as the point of contact, provide support, and perform all daily job responsibilities servicing the MSP/VMS process for internal and external clients. In this operational role, the Program Coordinator is responsible for timekeeping, generating reports, problem-solving, and practicing timely and consistent communication between multiple departments.

Essential Functions

• Manage and oversee operational functions for MSP accounts or accounts that utilize a VMS
• Provide accounting and reconciliation services including, but not limited to:
• Audit matches in the internal database to ensure accurate setup and tagging
• Enter and manage weekly timesheets and expenses in eRecruit and VMS systems
• Monitor technology for approvals and upload documentation to eRecruit
• Work with Billing and Travel departments to audit and approve timesheets and reconcile expenses in eRecruit
• Track TPS Invoicing and align to an internal database
• Work collaboratively with Collections as needed to help resolve outstanding invoices
• Provide support to Cash App to ensure accurate posting of payments received
• Coordinate with onboarding and recruiting teams to collect, track, and upload required credentialing documentation
• Assist sales with review and submission of presentations in the system
• Assist Producers with VMS technology training and act as a resource for MSP processes
• Generate reports, as required
• Actively participate in the completion of accurate internal and external audits
• Act as a liaison to ensure exceptional internal and external customer service
• Participate in scheduled meetings to ensure effective management of MSP accounts
• Manage a high volume of emails for multiple internal email accounts
• Represent and support the business initiatives of MDA and Cross Country Healthcare internally and externally
• Act as a liaison for outsourced tasks (ITES)
• Provide appropriate team coverage (i.e. backup) when necessary
• Must have the ability to perform the essential functions of the job with or without reasonable accommodation

Qualifications

• Minimum of one (1) year of experience in a customer service or customer-facing role
• Strong ability to prioritize tasks, manage time effectively, and meet deadlines in a fast-paced environment
• Proficient in Microsoft Office applications, including Excel and Word, as well as email and database systems
• Education: High school diploma or equivalent required. College courses preferred or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job

Benefits

• Competitive compensation, benefits, and wellness program
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Voluntary Insurance
• 401(k) plan
• Tuition Assistance
• Pet Insurance
• Variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access