BOH Leadership & Operations Lead

Chick-fil-A 169 & Barry Road is growing in the Northland! We are looking for an excellent leader to join our team. A Back of House Assistant Director is integral to the success of a restaurant or hospitality establishment. This role requires someone who is passionate about service, is reliable, and is able to lead a team. Flexible availability is critical. Many major holidays are required. Early morning, evening, nights, and Saturdays are required. Responsibilities Operations Ensure we are executing proper procedures in every back of house position and provide ongoing feedback to the Director of Training. Ensure daily quality and safety checks are completed (SAFE Daily Critical and ERQA). Ensure all day parts consistently and systematically meet cleanliness standards. Protect the Guest experience by ensuring packaging, food presentation, speed and quality meets or exceeds Chick-fil-A standards. Create a culture of food safety with a relentless pursuit of providing quality food, quickly and accurately Maintain a clean and organized environment. Ensure BOH inventory is organized properly. Open and/or close the restaurant and lead shifts as-needed. Leadership Lead and model the Beacon on Barry mission, vision and core values with Guests and Team Members. Meet with your supervisor weekly/bi-weekly to discuss team and business results. Lead special projects assigned by your supervisor. Ensure CEM metrics are being met and communicated weekly to the team. Create action plans to rectify any scores below expectations. Collaborate with leadership in order to promote and enact policies to ensure the safety, wellbeing, and growth of the team and organization. Communicate effectively, share ideas, & take a positive approach to all situations. Team Development Meet with your direct reports bi-weekly/monthly to discuss team and business results. Track the usage of VSBL by the team and have follow-up conversations with Team Members as needed. Resolve conflicts and address issues within the team in a proactive and timely manner. Promote a growth mindset and continuous learning environment within the team. Set team goals, share the score visually and celebrate the wins. Hold team members accountable to all policy standards (i.e. timeliness, grooming, cell phones, uniforms etc.). Provide both formal and informal feedback to the team on an ongoing basis. Perform annual performance evaluations for Team Leads in BOH. Ensure disciplinary action is given fairly and consistently. Financial Own food cost results by controlling waste in the kitchen, following Lean systems, ensuring there is no overproduction, that food/paper is not being wasted, and waste is being tracked. Ensure equipment maintenance is completed regularly. Qualifications Proven experience in a supervisory role in a high volume environment. Excellent communication and interpersonal skills. Strong problem-solving and organizational capabilities. Ability to work well under pressure and meet tight deadlines. Must be able to stand for long periods of time and lift up to 50 pounds. Bilingual is strongly preferred. Be authorized to work in the United States. Benefits include Health insurance beginning within 60 days Sundays off A complimentary meal every shift Employer-sponsored food safety courses Vacation time accruing beginning from date of hire 401k Program beginning after one year of employment Scholarship opportunities Core Values To be a LIGHT: Love, Integrity, Growth, Honor (Truett’s legacy), Tenacity Love We foster a deep sense of care and respect for our Team Members, Guests and community. We create a positive and supportive environment where everyone feels valued and appreciated. Integrity We are accountable for being honest, transparent and ethical in all our actions and decisions. We build trust by doing the right thing even when no one is looking, and especially when it’s challenging. Growth We are committed to continuous development, both individually and as an organization. We embrace innovation and strive for excellence in all aspects of our business. We maintain a culture of curiosity and adaptability, where our Team Members are empowered to expand their skills, knowledge and capabilities. Honor (Truett’s legacy) We honor Truett’s legacy through the enduring belief that a good name is to be treasured above great riches. We follow the S. Truett Cathy Legacy Principles of being a good steward, building long‑term relationships, providing hospitality, taking personal responsibility, choosing personal influence over position power, and having fun. Tenacity We demonstrate resilience and perseverance through the relentless pursuit of excellence. Despite challenges or setbacks, we remain focused and actively seek solutions to drive success. Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people‑focused environment. Most Chick‑fil‑A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities. #J-18808-Ljbffr Workstream