Quick Lane Service Advisor

Job Description

Job Description

Join our dynamic team at Phil Long Ford of Denver in Littleton, CO, as a Full-Time Quick Lane Service Advisor! This onsite position offers a unique opportunity to work in a fun and customer-focused environment, where you will be at the forefront of delivering exceptional service to our valued customers. Your role will directly impact client satisfaction, making every day rewarding and exciting! With a salary range of $38,577 to $172,776 per year (Commission), your potential for growth and achievement is immense. You will be part of a high-performance culture that emphasizes excellence and integrity.

As a team member you'll be able to enjoy benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Paid Time Off, and Employee Discounts. Step into a challenging yet fulfilling role that promises professional development and the chance to make a difference in the auto dealership industry. Apply today and elevate your career with us!

What does a Quick Lane Service Advisor do?

As a Full-Time Quick Lane Service Advisor at Phil Long Ford of Denver, you will play a critical role in ensuring customer satisfaction and maintaining the highest standards of service. You will greet customers warmly and gather essential vehicle information, setting the stage for a seamless experience. By advising customers on routine maintenance, helping to identify mechanical issues through visual inspections or road tests, and preparing detailed repair orders, you will guide clients through every step of their service journey. Your responsibilities also include explaining repair work and charges, managing customer complaints, and scheduling appointments.

You'll maintain clear communication, updating customers on repair progress and any changes in estimates. Your commitment to excellence not only fosters trust and rapport with customers but also reinforces our dedication to vehicle care and safety. This position allows you to thrive in a fast-paced, professional setting while making a meaningful impact on our customers' experiences.

Are you the Quick Lane Service Advisor we're looking for?

To excel as a Full-Time Quick Lane Service Advisor at Phil Long Ford of Denver, a diverse skill set is essential. A foundational understanding of automotive mechanics is crucial, enabling you to effectively identify and communicate vehicle issues. Proficiency in software tools for scheduling and repair order management will streamline your workflow and enhance productivity. Strong interpersonal skills are vital for building rapport with customers, as you will be responsible for explaining complex repair details in an accessible manner.

Excellent problem-solving abilities will help you address customer complaints and find effective solutions. Additionally, a proactive approach to obtaining customer and vehicle data is necessary to ensure smooth service operations. With a minimum of one year of related experience or a combination of education and training, you'll be well-equipped to thrive in this dynamic and customer-focused role. Your dedication to maintaining high customer satisfaction standards will set you apart in our high-performance environment.

Knowledge and skills required for the position are:

• one year related experience and/or training; or equivalent combination of education and experience with general car knowledge.

Make your move

We're looking for talented individuals like you to join our team and help us achieve our goals. If you're passionate, driven, and committed to making a difference, we want to hear from you! Don't wait - apply now and take the first step towards a fulfilling career with endless possibilities. Let's work together to make great things happen!