Automotive Service Advisor

McDonald Mazda West McDonald Mazda West brings award-winning Mazda service to Lakewood with a family-run culture that's focused on growth, support, and purpose. As a longtime member of Mazda's President's Club, we're proud to deliver an elevated experienceboth for our customers and our team. Come join a dealership where energy and integrity meet. Experience & Qualifications Needed: Valid driver's license and clean driving record 1-3 years of progressive experience in auto service is preferred but not required Strong record of positive customer satisfaction results Team-oriented and self-motivated Able to work independently Fantastic communication skills with your customers Professional, well-groomed personal appearance Essential Duties and Major Responsibilities: Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled. Distribute work between technicians efficiently. Answer technical questions about vehicle problems, warranties, services, and repairs. Maintain Customer Happiness scores at or above company standards. Set schedules and assign tasks to service department employees. Reinforces company policies and adheres to company standards. Encourages compliance with applicable laws and regulations. Maintain good working relationships with factory(s) and foster positive employee relations. What We Offer: Competitive 401k / 401k matching Medical / Dental / Vision Insurance Employee Assistance Program (EAP) - free, confidential counseling PTO Accrual Health Savings Account Flexible Spending Account Voluntary Life and AD&D Employee Discounted Pricing on Parts, Vehicles, and Service What Makes Us Different? As a family owned and operated company for over 65 years, McDonald Automotive is proud to serve Colorado with a legacy built on respect, integrity, growth, hard work, and trust. With three generations actively involved in the day-to-day operations, we prioritize relationships over transactionswith our customers, our community, and our employees. Our motto, Doing Right Comes Naturally, reflects our commitment to doing business the right way. That commitment has earned us recognition as one of the top 20 dealerships in the U.S., not just by meeting manufacturer standards but by holding ourselves to even higher ones. We aim to deliver the best car buying, servicing, and ownership experience in the industry. At McDonald, we believe that exceptional experiences start with exceptional people. Many of our team members have spent decades with us, growing their careers and eventually retiring as part of the McDonald legacy. We're proud to attract driven, motivated individuals who are passionate about their work and dedicated to building lasting relationships. It's not just about the work we doit's about the family we build along the way. Disclaimer: This position will remain open for at least three days and will close upon candidate selection. If you are an individual with a disability and need a reasonable accommodation to assist with your application for employment or the recruiting process, please contact us by sending an email to View email address on click.appcast.io or call View phone number on click.appcast.io.