Automotive Service Advisor

Job Title

Remote position on a schedule varying Mon-Fri 4:00am to 7:00pm and Sat-Sun 4:00am to 5:00pm

Pay: starts at $22/hr; commensurate with experience. Posting open until position is filled.

Job Description

Ensure vendors are performing requested repairs at agreed upon pricing

Reviewing a wide range of vehicle repair requests

Ensure repairs are vended to make most efficient use of vehicle manufacturer warranty programs, including free PMs, warranty work covered by OEM

Handle repair disputes with national account vendors

Validating parts pricing and labor times

Guarantee vehicle repairs adhere to company policies and address safety concerns

Efficiently drive down vendor cycle time to minimize out of service days

Handle phone calls related to vehicles experiencing extensive down time

Adhere to goal setting metrics for all job functions

Review vehicle repairs

Handle phone calls, emails, and chats

Working behind a desk

Available to flexible schedule to support business needs that may require working weekends based on seniority shift bid

Qualifications

Highschool Diploma or GED

3 years of previous vehicle maintenance experience

Minimum of 4 ASE certifications related to job scope

Ability to work remote

Fleet experience preferred

Automotive vehicle repair background

Ability to multitask

Negotiation

Computer literate

Customer service

Experience with labor guides

Benefits

Remote Work

Up to 40% off the base rate of any standard Hertz rental including Friends and Family

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts Theme Park Tickets, Gym Discounts & more

About Us

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world. US EEO STATEMENT At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture and our success and reputation as a company. Individuals are encouraged to apply for positions because of the characteristics that make them unique. EOE, including disability/veteran