Automotive Service Advisor

Job Description

Job Description

Description:

Do you have a passion to work with the best people and vehicles? Then everyday is an opportunity to expand your leadership skills and technical knowledge with Wenco Industries. We are looking for people who embody our core values and strive for their own greatness. We are ambassadors for our two excellent brands Midas and Big O Tires. We empower employees and ask you to join a unique culture, providing the best service to our loyal customers. 

Who’s right for this position?

Are you a self-motivated, reliable , driven individual who strives to provide outstanding customer service experiences? Do you utilize effective communication skills and active listening while delivering valuable service and sales ? Are you someone who helps build a culture of empowered employees by coaching technicians? Are you open to being coached ? 

Are you motivated to put in the work, knowing that you will get out of it what you put into it. Do you have a personable demeanor towards others? Finally, are you willing to be a team player by providing support and assisting for the good of the team? 

If you can agree with all this then continue on for more. 

Compensation:

$50,000 to $75,000 annually uncapped

Base pay or commission, whichever is greater paid biweekly

What is offered to you:

• Comprehensive benefits package with Medical/ Dental/ Vision 
• Retirement Plan 401K with Match 
• Paid Time Off 
• Paid Holidays
• Uniforms

Who is Wenco Industries

Wenco Industries Inc. is a family-owned business started in 1975 and continues to grow today. 

Our growth is driven by the strength of our culture and deep industry expertise. Wenco Industries owns and operates 2 of the best brands in the automotive aftermarket industry- Midas Auto Service and Big O Tires. We are the premier multi-shop franchisee in the Rocky Mountain Region. 

Wenco’s Core Values:

INTEGRITY : Do the right thing even when no one is watching. 

OWNERSHIP : Even if it’s not my fault, I am going to fix it. 

HUMBLY CONFIDENT: Secure enough in your strengths to admit your weaknesses. 

EMPATHETIC : Showing understanding and compassion while staying committed to solving their challenges. 

GROWTH : Thirst for personal growth and the growth of others.  

Must have valid Driver’s License

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including race, creed, color, age, sex, religion or national origin. We are committed to building a culturally diverse faculty.

Responsibilities

· Deliver energetic, exceptional customer service by actively listening to customers and consulting with them on their vehicle needs.

· Greet customers promptly, check in vehicles, and document their concerns accurately. 

· Communicate and coordinate with Technicians to diagnose and complete vehicle repairs efficiently.

· Supervise bay workflow, build computerized repair orders, and source parts.

· Prepare, present, and explain pricing estimates, and promote current shop service specials.

· Recommend services and repairs based on inspections, manufacturer maintenance schedules, and customer needs.

· Obtain customer approval before beginning additional work, and keep customers updated on repair status and completion times. 

· Review completed work with customers at pickup, process payments, and schedule follow-up service. 

· Lead, assist, and empower the team while upholding our company’s vision, purpose, core values, and Wenco culture.

· Meet weekly and monthly performance metric goals.

· Maintain clear communication and strong, lasting relationships with vendors.

· Handle customer concerns and resolve issues professionally to build loyalty and repeat business. 

· Keep the facility and grounds clean, organized, and safe.

· Perform other duties as assigned.