Customer Success Manager

Influenc is an AI-first marketing platform helping brands and creators operate social media with intelligence, automation, and measurable outcomes. We build real systems used by real teams, not vanity tools. Our focus is execution, clarity, and results.

About the Role

We are looking for a Customer Success Manager to be the voice of our customers and ensure they get maximum value from our platform. You will own the post-sale relationship - onboarding new clients, providing training, resolving issues, and driving retention and expansion.

This role is equal parts relationship builder, problem solver, and product expert. You will work closely with product and engineering to advocate for customer needs and close the feedback loop.

Key Responsibilities

• Onboard new clients and ensure smooth platform adoption
• Serve as the primary point of contact for assigned accounts
• Conduct regular check-ins, business reviews, and training sessions
• Monitor account health metrics and proactively address churn risks
• Collect and relay customer feedback to product and engineering teams
• Identify upsell and expansion opportunities within existing accounts
• Build and maintain help documentation and best-practice resources

Skills

• Customer relationship management
• SaaS onboarding and training
• Account health monitoring and retention
• Cross-functional communication
• Problem-solving and conflict resolution
• Data analysis and reporting
• Unlimited PTO
• Health insurance
• Learning and development budget