Residential Aide Team Leader

Title: Residential Aide Team Leader


Unit: Congregate Housing-Castle III

Reports to: Director of Residential Aide

Status: Full Time; Regular; Non-Exempt


Salary: $24.75 (approximately $45,040 annually)


Location: East Harlem

Days/Hours: Day and Evening hours

Organization Overview:

The Fortune Society, Inc. (Fortune) has been working for over 57 years to advance our mission: to support successful reentry from incarceration and promote alternatives to incarceration, thereby strengthening the fabric of our communities. The organization has evolved into one of the nation's preeminent reentry and justice-informed service organizations, providing formerly incarcerated people with the skills and wrap-around services needed to break the cycle of crime and incarceration and to build productive lives in their communities.

Fortune has grown steadily over the years into an agency with a budget of just under $90 million and just under 600 staff. We anticipate that we will keep growing, both in size and depth of service. Fortune has a dual mission: both advocacy and service. The advocacy portion of our mission focuses on building a more just criminal legal system and reducing the barriers to reentry into society. The service side of Fortune has evolved to encompass a broad range of programs that started with employment and education and now includes a robust array of services, among them: alternatives to incarceration, supervised release, court advocacy, discharge planning within correctional facilities, licensed substance use and mental health treatment, a housing continuum ranging from emergency and transitional through permanent congregate and scattered site housing, assistance in obtaining benefits, a care management unit, HIV services, a food and nutrition program, and an arts program. Each service we provide is informed by the needs of the population we serve. Fortune currently serves approximately 14,000 people a year. Our program models are recognized, both nationally and internationally, for their quality and innovation. We have locations in Brooklyn, The Bronx, Manhattan, and Queens.

Position Summary:

The primary responsibility of the Residential Aide Team Leader is to ensure that the assigned shift completes the designated shift responsibilities daily. The Team Leader will provide support to the Director of Residential Aide, Residential Aide, and Social Service staff. The Team Leader will always lead by example by being on time, in uniform, and prepared to work daily.


CORE COMPETENCIES:

Mission and Fit : Embodies Fortune's mission and values and will be an effective member of the team in furthering both. The candidate should exhibit compassion and understanding for our participants (wherever they are in their re-entry process) and embrace Fortune's core value that none of us should be measured against the worst things we have done.

Communication/Social Skills: Candidate will address and be responsive to the concerns of others; manage their verbal, nonverbal, written and visual language; be an effective listener, observer, and empathetic; intervene in crisis, when necessary, through conflict resolution or mediation; transfer and translate information in our database system and maintain level of communication between peers and supervisor when appropriate.

Cross-Cultural Skills: Candidate will demonstrate an understanding of and respect for clients and staff; be receptive to diverse groups and engage them effectively; possess an awareness of the impact on marginalized groups.


Professionalism/Work Ethic: Candidate will demonstrate personal accountability, effective work habits, i.e., punctuality, working productively with others, time, and workload management. Candidate will also demonstrate integrity and ethical behavior, act responsibly with the interests of the larger community in mind, and learn from their mistakes.

Essential Duties and Responsibilities:

• Staff Supervision

Manage and support a team of Residential Aides on their shift, providing training and guidance to ensure they can perform their roles effectively and safely.

• Client Support

Assist residents with daily support, lockouts, and basic supplies they may be eligible for.

• Safety & Security

Oversee the physical environment of the residential facility, conduct walk-throughs, and ensure residents and guests adhere to safety protocols.

• Issue Resolution

Act as a point person to de-escalate tense situations, resolve client issues as they arise, and serve as a liaison with program staff.

• Documentation

Create and submit staff schedules, disciplinary reports, shift reports, and other necessary documentation, and ensure accurate records of resident activities.

• Policy Enforcement

Ensure residents comply with all programmatic policies and housing rules.

• Other duties as assigned

Qualifications:

• High school diploma or GED/HSE preferred or related experience.
• Experience working in a housing setting and/or providing security services.
• Leadership, Teamwork, Conflict Resolution, Organization Skills, Crisis Intervention
• Certified in CPR and First Aid is a plus.
• FDNY Fire Guard (F-02) and/or Fire Safety and Alarm Coordinator (F80) certification is a plus.
• Will be required to obtain CPR and First Aid Certification after employment.
• Comfortable with computer-based data entry and using Microsoft Office.
• Good written and verbal communication skills are important.
• Excellent judgment and conflict resolution skills.

We seek talented, dedicated individuals from all levels of society who possess a strong commitment to this mission. Relevant personal experience is a plus.

Travel Requirements:

• Occasionally travel to Long Island City office or other Fortune Society sites for meetings or training.

Physical Demands:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Can physically monitor hallways of several-floor buildings. The responsibilities and requirements listed are representative of the knowledge, skills, minimum education, training, licensing, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The Fortune Society is an Equal Opportunity Employer. All qualified applicants will be afforded equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status, or marital status.