Talent Acquisition Operations Manager

Talent Acquisition Operations Manager

Lutron is seeking a people-centric Talent Acquisition Operations Manager to join our team out of our World Headquarters in Coopersburg, PA. You elevate experiences. You power the engine behind great hiring.

In this role, you lead the team responsible for interview scheduling, candidate experience coordination, interviewer load management, and recruiting event logistics. By anticipating business and function needs, you proactively build the systems, processes, and people that make the entire scheduling function run smoothly at scale, globally. You bring structure, clarity, and operational excellence to a fast-moving talent acquisition function. Your natural service orientation and ability to stay ahead of function needs will serve as a model for your team – setting the bar for carrying out exceptional experiences for candidates, fellow Talent Acquisition team members, and partners in the business.

Leadership & Delivery

• Lead, coach, and develop a team of Recruiting Coordinators/Schedulers
• Set performance expectations, manage workload distribution, and ensure consistent execution
• Scale team capabilities to meet evolving business needs

Operational Excellence

• Own end-to-end scheduling and coordination operations across the hiring lifecycle
• Establish and manage key metrics (e.g., speed, quality, data accuracy)
• Standardize processes, tools, and documentation to drive consistency and efficiency
• Identify opportunities for continuous improvement based on data and stakeholder feedback

Candidate Experience & Planning

• Ensure a high-quality, consistent candidate experience across all interactions
• Manage interviewer capacity, readiness, and load balancing
• Partner with recruiting leadership to forecast demand and align resources

Systems, Data & Process Optimization

• Optimize TA systems (ATS, scheduling tools, automation) to enable scale
• Ensure data integrity and reporting accuracy across all recruiting systems
• Implement streamlined, tech-enabled workflows to reduce friction and manual work

Events & Logistics

• Oversee planning and execution of recruiting events and career fairs
• Manage logistics, materials, and vendor coordination to ensure operational readiness

Compliance & Data Privacy

• Ensure adherence to recruiting policies, regulatory requirements, and audit standards
• Maintain the integrity, security, and proper handling of candidate data across systems and vendors
• Partner with Legal, HR, and IT to support compliant and privacy-aligned recruiting processes

Qualifications

Required

• Bachelor's degree
• 10+ years professional experience post academics
• Experience managing a team in recruiting operations, HR operations, or a coordination-heavy function
• Proven leadership skills and know how to coach, motivate, and develop people
• Organization, prioritization, and problem-solving skills
• Expertise in leveraging and optimizing ATS or scheduling platforms
• Thrive in a fast-paced, high-volume environment

What Success Looks Like

• The team feels confident in the operational backbone of the function and that they, their candidates, and hiring teams are supported by an organized, people-centric leader
• Your team consistently meets or exceeds key performance metrics
• Candidates feel informed, supported, and valued
• Interviewer load is balanced, predictable, and proactively adjusted as hiring needs evolve
• Recruiting events run smoothly with minimal last-minute issues
• Processes become more automated, scalable, and data-driven
• Your team feels supported, empowered, and accountable for providing exceptional operational experiences
• Candidate data is handled with accuracy, integrity, and appropriate safeguards, with processes consistently aligned to compliance expectations

Lutron Electronics' position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization.

Lutron Electronics is an Equal Opportunity – Affirmative Action – Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability or genetics