Data Center Operations Technician I (Day)

Overview At CoreSite, we empower a more connected future through high-performance data centers and interconnection solutions. Recognized as a trusted partner in digital transformation, our strategically located facilities and innovative services enable businesses to connect, collaborate, and grow in an ever-evolving technological landscape. Data Center Technician Role The Data Center Technician I assists in the operational integrity, security, and regulatory compliance of the data center. This Tier 1 technician will learn and gain experience by supporting day‑to‑day operations, security functions, general site response, and customer interaction. Responsibilities include identifying and resolving data center problems quickly, ensuring contractors provide quality services, and meeting internal customer demands. Responsibilities Monitor and respond to mechanical, electrical, fire protection, and security system alarms (transformers, PLCs, generators, switchgear, UPS systems, etc.). Assist with day‑to‑day operations, security functions, and general site response. Ensure data‑center problems are identified and repaired promptly. Provide incident escalation, report writing, and detailed daily activity logs. Offer physical security within CoreSite premises and support customer security. Perform regular facility and security tours, documenting and following up on findings. Manage building service requests, loading‑dock shipping/receiving, and work orders. Adhere to CoreSite’s Principles of Operational Excellence and guiding principles. Support system management to avoid unplanned customer‑impacting outages. Participate in special projects as assigned. Qualifications High School diploma or higher. 1+ year of experience in customer service or security industry. Experience in a mission‑critical facility is a plus. Ability to work independently and follow escalation procedures. Schedule flexibility to work non‑standard hours, weekends, late nights, holidays, and on‑call support. Strong troubleshooting skills and quick learning ability. Proficiency with electrical tools (multimeter, infrared camera) and hand tools. Competence with MS Office (Word, Excel, Outlook). Pass an extensive background check. Physical ability to stand, walk, sit, climb, stoop, kneel, reach, and lift up to 50 lbs. Knowledge, Skills & Abilities Write concise and accurate reports. Escalate incidents effectively. Familiarity with CCTV, access, and control security systems. Communicate clearly with customers and internal staff. Logical analysis and problem‑solving abilities. Multi‑tasking across multiple projects. Physical Demands The role requires standing, walking, sitting, climbing, stooping, kneeling, reaching with hands and arms, and lifting up to 50 lbs. The position demands working in a high‑stress, fast‑paced environment with shifting priorities and willingness to work outside normal business hours, including weekends, late nights, holidays, and on‑call support. Benefits First‑day medical insurance through Cigna with generous premium coverage. Dental insurance through Delta Dental. Vision insurance through VSP. Telemedicine through MDLive for Cigna. Health and dependent care flexible spending account (FSA) plans. Health saving account (HSA) plans for employees on the High Deductible Health Plan. Life, AD&D, short‑term disability, and long‑term disability insurance fully paid by the company. Voluntary coverage for supplemental life, critical illness, accident, and hospital insurance. First‑day eligibility for 401(k) savings plan through Fidelity with a 5% company match. Discretionary annual bonus and equity incentive plan. Employee stock purchase plan (ESPP) with a 15% discount. 16 days of paid time off (PTO), 11 paid company holidays, and additional floating holidays. Additional paid time off for school events, elder care, volunteering, bereavement, jury duty, voting, parental leave, and disability leave. Free parking or a company contribution toward a public transit pass. Additional Perks Wellness Reimbursement Program: \$500 stipend for employees and \$300 for dependents (up to \$800). Wellness Incentive Program: Earn up to \$450 per year in cash incentives. Technology Stipend: \$100 monthly stipend. Educational Reimbursement Program: Reimbursement for qualifying degree programs up to \$5,250 per year. Giving Back: Charitable donation matches up to \$5,000 per year; company foundation grants available. Financial Management: Access to financial coaching and tools. Pet Insurance. Family Planning benefits. Employee Assistance Program (24x7 support). Mental health services and counseling. Referral Bonus: \$3,000 cash bonus for qualifying referrals. Discounts and cash‑back offers on many brands. LinkedIn Learning membership. Legal Information Applicants must be currently authorized to work in the United States on a full‑time basis. The employer will not sponsor applicants for work visas. All offers of employment are contingent upon successful completion of a background check and, where permitted by law, a 5‑panel drug test conducted after the offer letter is signed. #J-18808-Ljbffr