Senior Scrum Master (D365 / Power Platform)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Location: Malvern, PA (Greater Philadelphia Area)

Job Summary:

We are seeking an experienced  Senior Scrum Master to lead Agile delivery for a high-visibility engagement within the financial services domain. This role will operate within a hybrid Agile environment , supporting a single Scrum team while maintaining delivery accountability and close collaboration with client stakeholders and offshore teams.

The ideal candidate brings strong experience in D365 / Power Platform implementations , along with the ability to guide teams, drive execution, and ensure alignment with business objectives.

Key Responsibilities:

• Facilitate Agile ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
• Lead and support a Scrum team, ensuring alignment with sprint goals and delivery commitments
• Partner closely with Director-level client stakeholders to ensure transparency and alignment
• Drive delivery execution and take ownership of sprint outcomes
• Identify and remove impediments to maintain team velocity and performance
• Collaborate with Product Owners on backlog prioritization and user story readiness
• Track and report Agile metrics such as velocity, burndown, and sprint progress
• Support a hybrid Agile delivery model (Scrum combined with enterprise delivery practices)
• Work in close coordination with an offshore delivery lead to ensure aligned execution

Required Qualifications:

• 10+ years of overall IT experience, with at least 5+ years as a Scrum Master
• Experience supporting Microsoft Dynamics 365 (D365) and/or Power Platform implementations
  • Hands-on experience is a plus, but not required
• Strong experience working in hybrid Agile environments
• Demonstrated ability to drive delivery outcomes , not just facilitate ceremonies
• Experience working with cross-functional teams (engineering, QA, product, UX)
• Strong communication and stakeholder management skills, including interaction with Director-level stakeholders
• Experience with Agile tools such as JIRA and/or Azure DevOps

Preferred Qualifications:

• Experience in  CRM and/or Contact Center environments (B2C)
• Scrum certifications (CSM, PSM, SAFe Scrum Master)
• Experience working in large enterprise environments

Additional Details

• Supports a single Scrum team
• Operates in a hybrid Agile model
• Requires close collaboration with onsite/offshore teams

Work Authorization

Candidates must be authorized to work in the U.S. without current or future sponsorship.

Skills

Agile, Scrum, Hybrid Agile, Senior Scrum Master, Delivery Management, D365, Dynamics 365, Power Platform, CRM, Contact Center, B2C, Jira, Azure DevOps, Stakeholder Management, Agile Coaching, Sprint Planning

The base compensation range for this role in the posted location is: $100,000 - $118,000/ yearly.

Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.

The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.

These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.

It is not typical for candidates to be hired at or near the top of the posted compensation range.

In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include: 

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.

Disclaimers

Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect.  We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.