Cargo Agent

Cargo Agent (Union)

U.S. Aviation Services is a leading provider of ground support and facility cleaning services for some of the nation's busiest airports. As part of the United Service Companies family, we bring decades of experience, innovation, and dedication to the aviation industry. From terminal cleaning and baggage handling to cabin services and more, our expert teams work behind the scenes to keep the travel experience running smoothly and safely for millions of passengers each year.

With operations at major hubs across the country, U.S. Aviation Services combines a national footprint with a local team spiritbuilt on safety, service, and respect. Our mission is to create cleaner, safer environments while supporting the essential workers who make air travel possible every day.

At U.S. Aviation Services, you'll find more than just a jobyou'll find a career with purpose. We offer a welcoming, team-focused culture where your hard work is recognized, and opportunities for advancement are always within reach. Whether you're new to the workforce or looking for a change, we provide the training, support, and flexibility you need to succeed.

We're proud to support our employees with:

• Flexible Schedules Full-time and part-time shifts available to fit your lifestyle
• Weekly Pay Get paid on time, every week
• Paid Training No experience? No problemwe'll teach you everything you need to know
• Opportunities for Growth Many of our supervisors and managers started on the front lines

The Cargo Agent position supports various departments within the airport cargo operation, including Office and Warehouse operations. Employees may be assigned to different departments or sub-departments based on operational needs, and specific duties, responsibilities, and physical requirements may vary depending on the assigned area. Office assignments may include administrative, clerical, customer service, documentation, and computer-based cargo functions. Warehouse assignments may include freight handling, loading and unloading, cargo movement, equipment operation, and other physical cargo-related duties. Employees may be required to work in different areas of the cargo operation as business needs require. Candidates should be prepared to perform a variety of duties and work in a fast-paced airport environment.

Important Information for Candidates

This position may be assigned to either Office or Warehouse operations. Job duties and responsibilities may differ based on the department or sub-department to which the employee is assigned. Assignment is based on operational needs.

Warehouse assignments are physically demanding and may require frequent standing, walking, lifting, pushing, pulling, bending, and working in varying temperatures.

Office assignments may involve extended periods of sitting, computer use, data entry, documentation, customer service, and administrative work.

All employees are expected to follow company policies, safety procedures, airline requirements, and applicable regulatory requirements.

Key Duties and Responsibilities

• Prepare, review, and process cargo documentation, including airway bills, manifests, delivery orders, and billing paperwork.
• Enter and maintain cargo shipment data in company and airline computer systems with a high level of accuracy.
• Coordinate inbound and outbound cargo activities with warehouse staff, drivers, airline representatives, and customers.
• Respond to customer, airline, and internal inquiries regarding cargo status, delays, discrepancies, and releases.
• Verify cargo details such as weight, piece count, special handling requirements, and customs status.
• Ensure compliance with TSA, FAA, airline, and company regulations and procedures.
• Assist in resolving documentation errors, shortages, damage reports, and other operational issues.
• Maintain organized records and files in accordance with retention and audit requirements.
• Perform clerical tasks such as answering phones, responding to emails, scanning documents, and preparing daily reports.
• Support supervisors and managers with administrative and operational needs as required.
• Perform other duties as assigned within the scope of the position and applicable union agreement.

Qualifications

• High school diploma or GED required.
• Prior cargo, airline, logistics, or office experience preferred.
• Basic computer proficiency, including email, data entry, and office systems.
• Ability to accurately handle paperwork and information in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Good communication and customer service skills.

Physical Requirements

• Ability to sit or stand for extended periods.
• Ability to perform repetitive office tasks such as typing and file handling.
• Ability to walk between office and warehouse areas as needed.

General Requirements

• Must be at least 18 years of age.
• Reliable transportation to work.
• Valid, unexpired driver's license.
• Ability to work flexible shifts, including nights, weekends, holidays, and overtime as required by operations.
• Ability to obtain and maintain an AOA badge, CBP clearance, and USPS mail certification.
• Ability to read and understand flight schedules.
• Report to work in appropriate uniform attire and wear required PPE when applicable.
• Follow all company policies, procedures, and safety requirements.
• Follow applicable TSA, FAA, CBP, OSHA, airline, and other regulatory requirements.
• Maintain required airport security credentials and certifications.
• Properly clock in and out at the beginning and end of each shift.
• Demonstrate respectful and helpful behavior toward coworkers, airline personnel, customers, and other employees working within the assigned area.
• Authorized to work in the United States. We use E-Verify.
• Perform other duties as assigned within the scope of the position and applicable union agreement.

United Service Companies is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our commitment extends beyond preventing discrimination and harassment; it's about creating an environment where diverse backgrounds and perspectives are valued. We believe in the power of our people, the ideas they bring, and what we can accomplish together.

Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of United Service Companies to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. United Service Companies also provides reasonable accommodations as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team View phone number on click.appcast.io.