Field Service Representative

Field Service Representative (Lab Diagnostics)

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Come and join our global team as a Field Service Representative (Lab Diagnostics) working with our hospital diagnostic laboratory equipment, reporting to the Regional Service Manager, this role will execute all service activities assigned in an adequate and appropriate manner. This is a remote role, based in Eastern Ontario requiring extensive travel to support our customer needs.

As a Field Service Representative (FSR) you will be responsible for:

• Installing, troubleshooting, repairing and performing preventative maintenance on all Siemens Healthcare Lab Diagnostic equipment at customer sites with minimal supervision.
• Delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• Managing financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• Company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establishing and maintaining proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if what is below sounds appealing to you, in addition to wanting to develop your career with Healthineers.

• Able to multitask and work in a fast-paced environment
• Accurate and displays strong attention to detail
• Demonstrates ownership and accountability
• Exceptional communication skills
• Excellent planning, critical thinking and time management skills

Required skills to have for the success of this role:

• Biomedical Technology/Electronics or Electrical Electronics Technologist or equivalent diploma
• 2+ years technical field service experience needed
• Strong mechanical and technical ability and experience
• Solid computer skills with understanding of IT and Networking
• Consistent customer-centric mindset
• Organization, prioritization, and time management mastery
• Critical thinking and problem-solving abilities under pressure
• Valid driver's license
• Must have valid passport
• Clearance to travel domestically and internationally for training purposes (without restrictions)

The expected compensation for this position is:

$62,500 - $89,500

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position. These requirements vary by client and may include, but are not limited to: Proof of valid identification (photo, driver's license, SIN) Criminal background checks, Immunizations and Annual TB testing Healthcare training.

Equal Employment Opportunity Statement: Siemens Healthineers is committed to creating a diverse environment and is proud to be an equal opportunity employer. While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

Accessibility: Siemens Healthineers is committed to excellence in serving all employees and customers, including people with disabilities. Siemens Healthineers will strive to ensure that policies and procedures established with respect to the provisions of its goods and services to persons with disabilities are consistent with the principles of dignity, independence, integration and equal opportunity as provided in the Accessibilities for Ontarians with Disabilities Act, 2005. Siemens Healthineers will continue to attempt to meet the needs of all its customers, including but not limited to persons with disabilities, in an effective and timely manner.