Field Services Representative
Virtual Vocations Inc
Providing exceptional customer service, the full-time Field Services Representative will manage onsite appointments, respond to emergency outages, and support a variety of hardware and software systems at Rider University. Key responsibilities Configure, install, and support hardware components, including laptops and printers, while managing help desk tickets Troubleshoot network connectivity issues and provide end-user training on relevant IT topics Coordinate client activities and maintain inventory of equipment, ensuring timely replenishment Required qualifications 1 to 3 years of experience in Windows and/or Mac OS hardware and software support Experience managing workload with a ticketing system, preferably ServiceNow Understanding of Active Directory user accounts and basic network troubleshooting Associate degree in Information Technology or a closely related field preferred Ability to lift up to 75 lbs and meet physical requirements for the role
Vacancy posted 4 days ago
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