Senior Specialist, Treasury Management Service & Support, New York, NY (REMOTE)

Senior Specialist, Treasury Management Service & Support, New York, NY (REMOTE) Country: United States of America It Starts With You: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what's possible. This is more than a strategic shift. It's a chance for driven professionals to grow, learn, and make a real difference. The Difference You Make: Provide day-to-day service and maintenance support for standard and complex Treasury Management products used by business clients. Support products including Treasury Portal, Remote Deposit Capture, Wire Origination, ACH Origination, Fraud Services, File Services, Virtual Account Manager, Lockbox, Bank Check Express, Payment Link, and related services. Leverage call-center technology to respond to client needs, research requests, and support timely resolution. Facilitate the full maintenance process, including preparing and executing documentation, obtaining client and internal approvals, submitting requests to Operations, and validating configuration. Manage a pipeline of service and support cases in Salesforce, with continuous monitoring, follow-up, documentation, and resolution tracking. Create and maintain accurate client files, upload correspondence and executed documents to Salesforce and approved shared drives, and follow record-retention requirements. Communicate and collaborate with clients, relationship teams, Operations, and internal partners to manage the client experience and resolve issues. Understand and follow Bank Compliance requirements and Treasury-specific policies and procedures. What You Bring: Education High school diploma or General Education Degree (GED) - Required Associate's degree - Preferred Bachelor's degree in Arts/Sciences or a related field - Preferred Qualifications: 3+ years of customer service experience - Required 3+ years of direct experience working with Treasury Management products and services - Preferred Knowledge of Treasury Management products and services - Required Ability to manage service cases, documentation, approvals, and electronic records with accuracy - Required Experience using Salesforce or a comparable case-management platform - Preferred Experience with call-center technology and Microsoft Office products - Preferred Strong organizational skills and attention to detail Commitment to quality and accuracy Excellent customer service skills Effective verbal and written communication Ability to collaborate across client-facing and operational teams Ability to prioritize multiple cases and follow through to resolution Experience supporting business banking or commercial clients. Familiarity with ACH, wire, fraud-prevention, remote deposit, lockbox, file transmission, or virtual account solutions. Ability to collaborate effectively with clients, relationship teams, Operations, and internal partners. Ability to understand and follow Bank Compliance requirements and Treasury-specific policies and procedures. Certifications: No specific license, certification, or designation is required It Would Be Nice For You To Have: Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education. Work Authorization & Sponsorship: Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment. What Else You Need To Know: The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location. Base Pay Range: Minimum: $52,500.00 USD Maximum: $92,500.00 USD We Value Your Impact: Your contribution matters and it's recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more th #J-18808-Ljbffr Banco Santander (Brasil)