General Manager

Job description:

General Manager – Biscuit Belly

One Shift. No Evenings. Ever.

Lead a team. Build a culture. Serve up joy.

Biscuit Belly is a modern, fast‑growing breakfast/brunch concept built on bold flavors, genuine people, and a whole lot of fun. As the General Manager, you’re the heartbeat of the restaurant — the person who sets the tone, drives performance, and ensures every guest walks out happier than they walked in.

This role is perfect for a leader who thrives in a high‑energy environment, loves developing people, and believes hospitality should feel effortless and real.

How You Lead Through Our Core Values

Boldly Authentic

You show up as your real self — and you encourage your team to do the same.

You will:

• Communicate with honesty, clarity, and humility
• Coach with directness and care, helping people grow without sugarcoating
• Build trust by doing what you say you’ll do
• Ensure our food, service, and vibe stay true to the Biscuit Belly brand
• Create a workplace where individuality is celebrated, not hidden

Relentless Hospitality

You make people feel taken care of — guests, team members, vendors, everyone.

You will:

• Lead from the floor, staying present and engaged during peak hours
• Anticipate needs before they’re spoken
• Resolve issues with calmness, generosity, and urgency
• Remove barriers so your team can deliver great service
• Ensure every shift feels warm, welcoming, and effortless for guests

Chase Big. Keep It Fun.

You push for excellence without losing the joy that makes Biscuit Belly special.

You will:

• Set ambitious goals and rally your team to hit them
• Celebrate wins loudly and often
• Bring energy, momentum, and positivity to every shift
• Encourage creativity and new ideas that elevate the guest experience
• Maintain a fun, upbeat environment where people love to work

Your Core Responsibilities 

People‑First Leadership

• Recruit, hire, train, and develop a high‑performing team
• Build schedules that support both business needs and work‑life balance
• Provide ongoing coaching, feedback, and recognition
• Foster a culture of accountability, teamwork, and communication

Operational Excellence

• Oversee daily operations with consistency and care
• Ensure food quality, presentation, and speed meet brand standards
• Maintain a clean, safe, and organized restaurant
• Manage inventory, ordering, and cost controls
• Ensure compliance with health, safety, and sanitation standards

Performance & Business Results

• Track key metrics and use data to guide decisions
• Manage labor, COGS, and controllables to hit financial targets
• Identify opportunities for improvement and implement solutions
• Communicate results clearly to leadership

Guest Experience Champion

• Ensure every guest feels welcomed, appreciated, and delighted
• Lead by example in hospitality, service, and table touches
• Handle guest concerns with empathy and urgency
• Maintain the upbeat, modern Southern atmosphere that defines Biscuit Belly

Job Type: Full-time

Benefits:

• Employee discount
• Flexible schedule
• Paid time off
• Paid training

Experience:

• General Manager: 3 years (Required)

License/Certification:

• Food Manager Certification (Required)
• TABC Certification (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Biscuit Belly is a chef-driven, fast-casual breakfast spot inspired by the biscuit sandwiches our Founder, Chad Coulter, grew up eating at mom-and-pop restaurants in his home state of Georgia. We serve breakfast and brunch 7 days a week and our menu features a hearty selection of scratch-made biscuit sandwiches and other southern breakfast fare - with a twist.
Every dish is made to order with fresh ingredients in our scratch kitchen. We offer house-smoked meats as well as taste bud-titillating vegetarian and gluten-free options. We pride ourselves on creating an inclusive environment where southern hospitality reigns supreme and everyone is welcome.