Retail Customer Experience Specialist Flexible Hours

Columbus Duchess Team Member FT/PT--4835 N. Hamilton Rd

Your Role in Creating a Great Customer Experience

For over 60 years, Duchess Team Members have been more than just cashiers —they’ve been community connectors who ensure customers have everything they need for a smooth day. We’re looking for friendly, motivated individuals who love helping others and want to be part of something great.

What You’ll Do

Welcome customers with a smile and friendly conversation

Process transactions efficiently using modern POS systems (cash, credit, debit, mobile payments)

Maintain a clean and organized store—inside and out

Stock shelves and manage inventory to ensure customers find what they need

Follow safety and compliance regulations for tobacco, alcohol, lottery and other sales

Promote Duchess Crown Card Rewards our loyalty program offering the best prices and offers to customers

Use technology to assist customers, track inventory, and improve efficiency

• Other Qualifications include, but are not limited to walking, standing, squatting, lifting, carrying, and reaching. Ability to work in demanding circumstances including variable temperatures, indoors and outdoors.

What We’re Looking For

Customer-focused mindset—you love helping people

Basic math and cash-handling skills

Ability to work in a fast-paced environment with flexible scheduling

Previous retail or food service experience is a plus, but not required

Comfort with technology—we use modern tools to make work easier

Why Join Us

Flexible scheduling – Many locations are open 24/7, so we work with your availability

Career growth – We’re expanding, and we love promoting from within

Full-time opportunities – Unlike seasonal jobs or some others in the industry, we offer stable employment - Hiring for FT & PT

Great benefits – Full-time employees enjoy access to health, dental, vision coverage and Employer-Paid Life Insurance

Financial security & time off – We support your future and your well-being with 401k matching, weekly pay, and paid time off

Ready to lead with heart and grow with purpose? Apply today and help us continue the Duchess tradition of service, connection, and excellence.

WORK AUTHORIZATION

Evidence of work authorization upon employment is required in compliance with the Immigration Reform and Control Act of 1986. Completion of USCIS form I-9 will be required in order to verify employment eligibility within 3 business days of the first day of employment.

AAP/EEO STATEMENT

Englefield Retail provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Englefield Retail complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Englefield Retail expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Englefield Retail’s employees to perform their job duties may result in discipline up to and including discharge.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.