Events Set-Up (on-call) - Wyndham Deerfield Beach Resort

Banquet Setup Houseperson

To provide all guests with an entertaining and enjoyable dining experience, through quality service in the most efficient manner, at all times. The banquet setup houseperson plays a vital role in ensuring that all details of the events are handled with precision and professionalism. Making sure the venue is set up according to the instructions of the client per the BEO (Banquet Event Order).

Qualifications

• Current Food Handler's certification or able to obtain it within six months of employment
• Ability to work in a fast-paced, team-oriented environment
• Strong attention to detail and cleanliness
• Patience and customer-oriented approach
• Excellent people skills with a friendly attitude
• Responsible and trustworthy
• Perform other reasonable job duties as requested by Supervisors
• Ability to stand and walk for extended periods on various floor surfaces
• The ability to frequently lift and carry trays of plated food, dishes, and other supplies weighing up to 50 pounds regularly, and occasionally up to 100 pounds
• In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times

Responsibilities

• Summary: The banquet setup houseperson plays a vital role in ensuring that all details of the events are handled with precision and professionalism
• Making sure the venue is set up according to the instructions of the client per the BEO (Banquet Event Order)
• Tears down and sets-up meeting and event rooms
• This may include stripping the room of all its furniture and resetting the room per the specifications outline in the BEO (Banquet Event Order)
• Properly cares for, moves, and stores equipment, such as tables, risers, dance floors, lecterns, and room supplies, such as linen, pads, pens/pencils, etc
• Periodically cleans the meeting and event rooms including, but not limited to, vacuuming, sweeping, mopping, polishing, wiping and washing areas before and after the event
• Provide excellent customer service to clients during functions as needed
• Also includes, but is not limited to, straightening of chairs, clearing the used dishes and glassware from the tables, changing soiled table linen, emptying trash cans, and restocking materials
• Participates with banquet servers, banquet bartenders, banquet captains, banquet manager and any pertinent company employees in producing a smooth and efficiently run operation that meets the highest standards of customer service
• Adhere to all health, safety, and sanitation guidelines and regulations
• Follow all restaurant policies and procedures
• Must be available to work weekends and holidays
• This may involve navigating crowded spaces
• Frequent reaching, bending, stooping, and twisting, including reaching overhead and at or below shoulder level to serve guests, clear tables, and stock supplies
• Occasional pushing and pulling of carts or other equipment
• Ability to work in a fast paced, high-pressure environment that may include exposure to hot (kitchen) and cold (refrigerators/freezers) temperatures, as well as loud noise
• Colleagues will be required to perform any other job-related duties assigned by their supervisor
• Notice: the hospitality business functions seven days a week, twenty-four hours a day
• Cleans function rooms prior to set-up.
• Sets equipment to daily worksheet specifications.
• Provides necessary amenities, as dictated by Banquet Department Standards.
• Refreshes meeting rooms during meal and coffee breaks.
• Breaks down meeting rooms as soon as possible after end of the function.
• Completes special projects as directed by department management.
• Set-up and breakdown tables, chairs, and other equipment needed to fulfill event service both inside and outside
• Physical ability to pull and pushchairs continuously, reach, bend, lift, carry, stoop, wipe, walk, and remain stationary. Perform any other work-related duties as assigned.
• Must be able to lift, push, pull and carry at least 50 lbs. consistently.