IT Field Technician

Responsibilities Provide excellent customer service via phone, remote, and on-site technical support Walk clients through diagnostic procedures to identify and resolve errors Communicate with vendors to request service, update, and resolve open tickets Adhere to established methods for responding to and documenting support requests Perform maintenance tasks on end user devices Provide ongoing user training and self-fix solutions to clients Set up, troubleshoot, and configure PCs, printers, peripherals, and network equipment Handle technical requests such as password resets, drive mapping, and user account setup Run network lines, punch down cable, and terminate RJ45 connections Provide Saturday coverage as part of an on-call rotation schedule Perform Tier 1 troubleshooting, configuration, and administration pertaining to clients’ printers, wireless network configuration, server-based print queues, antivirus and firewall programs, Microsoft Windows 7 and newer operating systems, Microsoft Office 2010 and newer; Microsoft Office 365; Apple OS, and more Requirements 1-2 years of tech support experience 1-2 years of customer service experience Bachelor's degree in Information Technology or Computer Science is preferred Must have reliable transportation Excellent verbal and written communication Proven time management skills Proven reliability and the ability to work independently Excellent customer service skills Problem solving and troubleshooting skills #J-18808-Ljbffr