Branch Manager

About Prefinery USA/ Seattle Gold/ Portland Gold Portland Gold Exchange is a premier precious metals retailer. Trusted by customers across the Pacific Northwest, we pride ourselves on delivering expert service, competitive value, and complete transparency. Driven by integrity and market expertise, we empower customers to buy and sell precious metals with confidence. A family-owned and operated business, we are proud to have one of the highest repeat and referral rates in the industry, a testament to the transparent and dependable service our customers rely on. About the role We are looking for a Branch Manager to join our growing team at our Portland (6547 SE Milwaukie Ave., Portland, OR, 97202) location! As a Branch Manager , you won’t just sit in a back office, you’ll lead from the front lines! Working alongside your team of Precious Metals Analysts (PMAs) , you will coach in real-time, ensure strict compliance and asset security, manage cash and inventory, and deliver exceptional service to every client who walks through our doors. If you are a calm-under-pressure leader who takes pride in precision, accountability, and team development, we want to hear from you. What you'll do Lead by Example: Work directly on the sales floor alongside PMAs, providing real-time coaching and constructive feedback. Staff Management: Build optimized staff schedules, manage timekeeping and pre-payroll reporting, and assign daily operational tasks. Growth & Mentorship: Onboard and train new hires, conduct regular performance check-ins, and foster an accountable, supportive team culture. Branch Operations & Asset Management Inventory & Cash Control: Balance inventory against POS daily, oversee bullion chain of custody, manage secure/active cash counts, and process bank deposits. Daily Readiness: Ensure daily open/close procedures, daily audits, store cleanliness, and supplies management are seamlessly executed. Stock Oversight: Monitor stock thresholds for key items and collaborate with the General Manager regarding inventory balancing. Compliance, Safety & Security Regulatory Rigor: Ensure strict adherence to FINTRAC reporting rules, municipal secondhand dealer regulations, and company policies. Safety First: Oversee health, safety, and security setups, remain vigilant on the floor/cameras, and execute emergency protocols when needed. Emergency Coverage: Hold primary responsibility for 24/7 branch emergency response (health, safety, security, fire, flood). Client Experience & Trust Elevate Service: Ensure all clients are greeted warmly and guided expertly through buying and selling transactions. VIP & Escalation Handling: Personally assist with large transactions, unique customer requests, and delicate situations with fairness and integrity. Prompt Communication: Maintain team standards for returning customer emails and voicemails within 24 hours. What We Offer $35/hour - Full Time hourly (40 hour work week) Comprehensive medical and dental benefits after 3 months Paid, hands-on training in a unique and growing industry A supportive, team-oriented environment where your growth matters Schedule Full-time, 8-hour shifts This role must be available to work on weekends Day shifts including weekdays and weekends Qualifications 3+ years of supervisory or leadership experience in retail, financial services, jewellery, or customer-facing operations. High School Diploma or equivalent required. Comfortable taking personal accountability for high-value inventory, cash, and strict documentation. Ability to learn the full precious metals buying process. Strong attention to detail, excellent verbal/written communication, and a calm, decisive demeanour under pressure. Ability to pass a comprehensive background check upon conditional offer of employment; on‑site presence required full‑time, along with 24/7 availability for urgent branch emergencies. Why Join Prefinery USA? Stable, full-time compensation package. Manage a tight-knit team and directly influence branch success. A unique combination of customer service, high-value asset management, and financial compliance. Hands‑on experience working directly with senior operations and shared services leadership with emphasis on Career Growth #J-18808-Ljbffr