Retail Design and Construction Business Operations Manager

Retail Design and Construction Business Operations ManagerHelp shape how we deliver world-class design and construction outcomes at scale. In this role, you will strengthen execution by bringing clarity to priorities, rigor to governance, and consistency to operating rhythm. You will build trusted partnerships with leaders, clients, and service partners to align decisions and remove roadblocks. You will help modernize how we plan, track, and report work through strong operational oversight and data discipline. Join us to improve outcomes across teams and vendors through reliable, transparent delivery.As a Retail Design and Construction Business Operations Manager on the Retail Design and Construction team, you will lead day-to-day business operations and service partner performance to support reliable, high-quality execution. You will work closely with leaders, clients, and service partners to align priorities, maintain transparency, and resolve issues quickly. You will help strengthen governance, controls, and operating cadence so teams stay aligned and delivery stays on track. You will contribute to continuous improvement across processes, tools, and reporting so we can make better decisions with better information.Job responsibilitiesLead stakeholder communications by delivering clear leadership updates, including outcomes, risks, and decisionsDevelop executive-ready materials for business unit reviews and leadership forumsEstablish governance routines, decisioning, and escalation paths to ensure transparency and timely issue resolutionStandardize design and project management processes and enforce control adherence across teams and service partnersOversee capital planning investment tracking and support submissions with accuracy and timelinessExecute operational process improvements for funding, payments, invoicing, and approvals in partnership with project accountingSet service partner performance expectations and manage service level targets, controls, and remediation plansConduct workforce and vendor planning analyses and prepare leadership approval materialsRun operating rhythm meetings by setting agendas, facilitating forums, and documenting decisions and actionsAlign tools and platforms to streamline workflows, improve reporting, and strengthen data governance standardsImprove planning, tracking, reporting, and review cadences to keep leaders informed and teams alignedRequired qualifications, capabilities, and skills5 years of experience in real estate, design and construction, project management, or operationsProficiency in Microsoft Excel, including financial management and modelingDemonstrated conflict management, negotiation, and vendor management skills, including enforcing standards, contractual requirements, and internal policiesStrong written and verbal communication skills, including producing executive-ready materials and facilitating meetingsAbility to learn and use proprietary project management systems quickly and effectivelyStrong proficiency in Microsoft Office (Excel, PowerPoint, Word)Demonstrated ability to influence and execute in a matrixed organization with multiple stakeholders and competing prioritiesPreferred qualifications, capabilities, and skillsBachelor's degree in business, construction, engineering, architecture, or a related fieldExperience translating business needs into prioritized software features and improvements, managing trade-offs, and delivering iterative enhancementsAbility to collaborate with engineering and software development teams, including comfort with integrations, Application Programming Interfaces (APIs) and data flows (not necessarily hands-on technical)Demonstrated success aligning diverse teams to clear outcomesStrong experience writing and presenting concise executive updatesExperience working in large, complex, matrix organizations