Guest Service Agent

JOB DESCRIPTION As a Guest Service Agent, you are the face of the hotel to every guest. You will work closely with the Front Office Manager and other Managers and associates to ensure a positive overall guest experience. Our Guest Service Agents are professional, courteous, honest, and loyal. Most of all they are empowered to make guests happy by exceeding their expectations. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Processing all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping and Engineering to track readiness of rooms for check-in. Communicate parking procedures to guest/visitors and dispatch appropriate staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports, identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Count till at the beginning and end of shift. Balance and drop receipts, petty cash vouchers in accordance with our accounting specifications JOB QUALIFICATIONS Ideally, you will have 1+ years of experience in a customer service field Hotel experience is a plus Ability to problem solve Computer Skills Effectively, clearly, and courteously communicate with others BENEFITS Medical/Dental/Vision/Critical Illness/Accident (FT), Paid Vacation, Weekly Pay, Direct Deposit, Employee Referral Bonus Program, Hilton Employee Travel Program EOE/Drug Free Workplace #J-18808-Ljbffr