Student Success Adviser

As a member of the student success and advising team, you'll be the primary contact for students who are in the process of completing their undergraduate degree at SCAD. Ultimately, your goal is to help students assess and match their interests, skills, and abilities to a program or programs.


To support the university's mission of preparing talented students for creative professions through engaged teaching and learning in a positively oriented university environment, you'll:
• Follow a regular communication plan, including proactive outreach for a caseload of 400 to 500 students
• Monitor student enrollment and coursework progress
• Provide counsel on financial aid and answer questions about student accounts
• Offer early and continuous outreach to students identified through early alert programs
• Coordinate services with various internal offices to develop communication and programs that promote student retention


As a success adviser, you'll:
• Assist with major and minor selections
• Develop programs and training for students to learn the degree audit software, MySCAD, and web registration navigation
• Articulate academic and university policies to students to complete transactions
• Lead first year experience courses
• Participate in SCADbound to meet with new students and parents prior to enrollment


Additionally, you'll:
• Assist students with registration functions (i.e., web registration, course selection reviews, and form and web requests for registration overrides and curriculum variances)
• Provide regular communication with department chairs and faculty about curriculum, course needs, academic policies, and academic advising procedures
• Participate in the curriculum review and catalog proofing process
• Document student contacts in Salesforce
• Coordinate with and provide support to other student success offices


Strong candidates will demonstrate:
• Excellent communication, organizational, and collaboration skills
• In-depth understanding of certain academic programs and a working knowledge of all SCAD undergraduate programs
• An ability to meet deadlines and work both independently and as part of a team
• An ability to thrive in a fast-paced environment

Minimum qualifications:
• Bachelor's degree


Preferred qualifications:
• Master's degree
• Experience in advising, financial aid, or counseling in higher education
• Proficient in Microsoft software and Banner


Travel required:
• Less than 10%


Work hours: The university work week is Sunday through Saturday. Most offices are open Monday through Friday 8:30 a.m. to 5:30 p.m. To accommodate business needs, employees may be assigned to other workdays and/or hours, including weekends and evenings.


ADA tag: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and minimum qualifications listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions and/or meet the minimum qualifications.