Floor Manager

Floor Manager

Somewhere Nowhere NYC is a sophisticated two-level indoor lounge & open air rooftop pool perched high in the heart of Chelsea. This whimsical garden-inspired lounge provides a magical getaway from the busy streets and sounds of NYC without having to leave the city.

The Floor Manager is responsible for supervising and assisting with the setup, service, and cleanup of the entire venue. This role is also responsible for ensuring the quality of service, compliance with health, safety, and sanitation and alcohol awareness standards. This position must provide guest service that is beyond expectations so that Somewhere Nowhere will meet and/or exceed budgeted expectations. This position reports into the General Manager position.

Primary Duties and Responsibilities (includes but not limited to):

• Ensure a high level of hospitality and maintain a guest first mentality to drive the business forward
• Provide leadership and direction in real time to employees to improve performance and role model a high level of initiative and drive
• Teach, coach & mentor a diverse hourly FOH staff on a daily basis
• Manage all facets of day to day operations with detailed approach to safety, maintenance, repairs, and sanitation/cleanliness.

• Responsible for all floor service supervision
• Be physically present on the floor during service to ensure service standards
• Responsible to maintain overall ambiance to remain on brand, including but not limited to Music & Lighting
• Oversee inventory control & focus on loss prevention within weekly operational tasks
• Anticipate guests' needs, respond promptly, and acknowledge all guests
• Maintain low staff turnover rate and high morale
• Operate ethically to protect the image of Somewhere Nowhere
• Engage all team members by hosting pre-shift meetings with a focus on the standards of service, detailed menu descriptions, large parties, and guest experience
• Support service staff by accompanying them to tables while overseeing their quality of service; coach and counsel service staff
• Oversee side work and train as necessary
• Inspect the Floor, including but not limited to staff uniforms, table tops, glassware, flatware, etc. to ensure quality control
• Ensure all health code department standards are being met
• Engage all customers on arrival, during the service and on departure; record guest preferences, update profile and encourage reviews
• Adhere to company standards and service levels to increase sales and minimize costs
• Ensure all staff members are properly trained and up to date on wine and liquor laws
• Contributes to the menu and ensures that front-of-house offerings are of the highest caliber
• Attends, leads and participates in any training sessions, departmental meetings or pre-service meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Maintains and promotes updated knowledge of company policies and procedures
• Self-disciplined, shows initiative, possess leadership ability, and is outgoing
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to Somewhere Nowhere's problems
• Enforce disciplinary actions as needed
• Performs other duties and responsibilities as required or requested

Knowledge, Experience and Skills

• 2+ years of progressive experience in the hospitality industry, management experience preferred

• A professional and polished approach to leadership with a passion for hospitality
• Excellent communication skill and critical thinking / decision-making skills
• A warm and gracious outlook, the ability to create stellar guest experiences
• Ability to teach and mentor others with a positive attitude
• Positive attitude and strong work ethic with the mentality of a team player
• Ability to drive and measure performance/success
• Must be open to working day or night shifts, week days, weekends, and holidays
• Passionate, entrepreneurial, and dedicated to success
• Prior events experience is a plus
• Nightlife experience is a must

Benefits

• Competitive salary
• The opportunity to join a growing brand
• Health Insurance

Somewhere Nowhere NYC is part of the El Grupo SN portfolio.

Please note that El Grupo SN does not accept photos of applications. We review submitted applications and resumes based on non-discriminatory factors such as, the needs of our business, job skills and prior experience. Any applicant who submits a photograph during the application process will be automatically disqualified from consideration.

El Grupo SN is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Required Skills

• Attention to Detail
• Guest Service Excellence
• Multitasking
• Problem Solving
• Professional Communication
• Staff Engagement
• Enthusiasm
• Ambiance Management