SaaS Program Manager

We are seeking an experienced SaaS Program Manager to lead the planning, execution, and delivery of large-scale Software-as-a-Service (SaaS) initiatives. The ideal candidate will manage cross-functional programs involving product, engineering, architecture, cloud operations, security, and business stakeholders while ensuring successful implementation, adoption, governance, and business outcomes.

This role requires strong expertise in enterprise SaaS platforms, cloud transformation, stakeholder management, program governance, budget management, and delivery methodologies.

Candidates based in Seattle or Bothell are preferred, with availability to work onsite three days per week.

Key Responsibilities

• Lead end-to-end delivery of SaaS transformation, implementation, migration, and modernization programs.
• Manage multiple concurrent workstreams across Product, Engineering, Infrastructure, Security, and Business teams.
• Define program roadmaps, milestones, dependencies, risks, mitigation strategies, and delivery plans.
• Coordinate SaaS platform onboarding, upgrades, integrations, and lifecycle management.
• Drive Agile delivery practices and oversee sprint planning, releases, and deployments.
• Establish governance frameworks, executive reporting, KPIs, dashboards, and project health metrics.
• Manage vendor relationships, third-party SaaS providers, implementation partners, and distributed teams.
• Collaborate with enterprise architects to ensure scalable, secure, and compliant SaaS solutions.
• Monitor program budgets, forecasts, resource allocation, project costs, and financial performance.
• Drive stakeholder engagement, change management, business adoption, and value realization.
• Facilitate steering committee meetings and communicate program status, risks, issues, and key decisions to leadership.
• Manage scope, requirements, change requests, estimates, schedules, and resource planning.
• Identify and mitigate project risks, dependencies, delays, and delivery issues.
• Oversee testing strategies, defect triage, root-cause analysis, quality assurance, and release readiness.
• Maintain project documentation, governance standards, communication plans, and knowledge-sharing practices.
• Mentor team members, resolve conflicts, improve team performance, and ensure customer satisfaction.

Required Qualifications

• Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or a related field.
• 10+ years of IT experience, including 5+ years in Program Management.
• Proven experience managing enterprise SaaS implementations and cloud transformation initiatives.
• Strong understanding of SaaS delivery models, subscription lifecycle management, and cloud operations.
• Experience managing large-scale, cross-functional programs involving distributed teams.
• Expertise in Agile, Scrum, Waterfall, and Hybrid delivery methodologies .
• Strong stakeholder management, executive communication, relationship-building, and leadership skills.
• Experience with program governance, project planning, budgeting, forecasting, and vendor management.
• Ability to manage scope, timelines, dependencies, resource allocation, risks, and delivery quality.
• Experience with project metrics, financial performance, estimation, and quantitative project health assessments.
• Strong understanding of software delivery processes, quality standards, testing, defect management, and change control.
• Ability to coordinate multiple teams, manage competing priorities, and deliver within agreed scope, timelines, and budgets.
• Local availability in Seattle/Bothell and ability to work onsite three days per week.

Preferred Qualifications

• Experience managing enterprise SaaS platforms such as:
• Salesforce
• Microsoft Dynamics 365
• Workday
• ServiceNow
• SAP Cloud Solutions
• Oracle Cloud Applications
• Knowledge of cloud platforms, including Microsoft Azure, AWS, and Google Cloud .
• Experience with DevOps, CI/CD, release management, and cloud operations.
• PMP, PgMP, PMI-ACP, Scrum Master, or SAFe certifications.
• Experience managing complex programs with deliverables-based or outcome-based commercial models.
• Strong skills in solution structuring, project profitability, pricing models, resource planning, and continuous improvement.
• Experience mentoring teams, developing delivery capabilities, and implementing reusable project management practices.

ABOUT BRICKRED SYSTEMS

BrickRed Systems is a global leader in next-generation technology consulting and workforce solutions, specializing in delivering high-quality talent across digital, engineering, marketing, analytics, finance, operations, and business transformation domains. With a strong emphasis on innovation, scalability, and client success, BrickRed Systems helps organizations solve complex business challenges by providing skilled professionals across strategy, technology, creative, and operational functions. BrickRed fosters a culture of continuous learning, collaboration, and excellence, enabling professionals to contribute to high-impact global initiatives while advancing their careers.