Staff Technical Program Manager, Seller Success & Onboarding
TikTok
The Global E-commerce, Seller Business team plays a critical role in driving the success of our Global E-commerce platform. We are dedicated to building and nurturing a thriving ecosystem of local and abroad sellers who bring diverse products, brands, and innovations to our marketplace on TikTok.Responsibilities:- Lead strategic program initiatives focused on improving seller onboarding, activation, and long-term success across TikTok Shop journeys and tools.- Drive end-to-end programs that personalize and simplify the seller journey, reduce onboarding friction, ensure experience consistency, and improve seller conversion and growth metrics.- Use quantitative and qualitative data to identify seller pain points, analyze funnel drop-off trends, and design high-impact improvements.- Develop and execute programs that leverage AI, personalization, and automation to create more tailored onboarding and growth experiences for different seller segments.- Partner closely with engineering, product, data science, operations, solution architecture, and cross-regional stakeholders to deliver scalable seller-facing experiences.- Partner with internal platform teams to pilot and scale innovative solutions that improve seller experience, operational efficiency, and platform adoption.- Act as a champion for seller-centric thinking by advocating for merchant needs and continuously improving the end-to-end seller experience.Minimum Qualifications:- Bachelor's degree or equivalent practical experience.- 8+ years of experience in program management, product operations, business operations, growth strategy, consulting, or related disciplines.- 5+ years of experience in e-commerce, marketplaces, seller platforms, merchant services, fintech onboarding, SaaS onboarding, or growth-focused organizations.- Experience leading complex cross-functional initiatives involving multiple stakeholders and distributed teams.- Strong analytical skills with the ability to leverage data to identify opportunities, influence decisions, and measure business impact.- Experience working with customer-facing workflows, onboarding programs, marketplace platforms, SaaS products, or digital ecosystems.- Excellent communication, stakeholder management, and executive presentation skills.Preferred Qualifications:- Experience improving customer activation, onboarding conversion, adoption, retention, or engagement metrics.- Familiarity with AI-enabled workflows, personalization systems, recommendation technologies, or experimentation frameworks.- Experience building prototypes, process improvements, or scalable operational solutions to validate new ideas.- Ability to navigate highly ambiguous environments and influence without direct authority.- Strong user empathy and customer-centric mindset, with experience translating user needs into scalable business solutions.Req ID: A57289A
$208.05k - $335.92k
...The Global E-commerce, Seller Business team plays a critical... ...role in driving the success of our Global E-... ...TikTok. Lead strategic program initiatives focused on improving seller onboarding, activation, and long-term... ...experience in program management, product operations, business...SuggestedTemporary workLocal area$171k - $231.4k
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We are seeking a Sr. Technical Program Manager for the Secure Tools Foundation Security Review TeamIn... ...management background, will have successfully managed multi-discipline, highly technical... ...support for the interview or onboarding process, please visit for more information...Flexible hours$148.7k - $201.2k
...Amazon’s video advertising program is a rising competitor in... ...) is looking for a Senior Technical Program Manager to define program strategies... ...technical constraints.The successful candidate has technical... ...support for the interview or onboarding process, please visit for...Flexible hoursShift work$148.7k - $201.2k
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Amazon’s Bug Bounty team is looking for a Technical Program Manager (TPM) to help us secure the services... ...value work-life harmony. Achieving success at work should never come at the... ...including support for the interview or onboarding process, please visit for more information...Flexible hours$148.7k - $201.2k
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- ...Sr Technical Program Manager I - Adoption and Enablement Atlanta, Georgia, United States Join... ...law enforcement customers can successfully adopt Fusus workflows. Success requires... ...aligned with implementation timelines, onboarding needs, and product releases....
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$121.02k - $169.43k
...Technical Program ManagerAt Blue Origin, we envision millions of people... ...facilities.Technical Program Managers are accountable for... ...Sales and Operations Planning successfully, on schedule, and on budget... ...Certification (obtained before onboarding), Road Test, Hours of Service...Permanent employmentTemporary work$177k - $239.4k
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