Service Operations Assistant

Job Description

Job Summary
The Service Operations Assistant supports the Service Operations Manager and store leadership by assisting with front-end operations, administrative tasks, scheduling support, and customer service functions. This role helps ensure efficient daily operations, compliance with company policies, and a positive customer and associate experience.
Key Responsibilities
Front-End & Service Operations

• Support daily front-end operations, including checklanes, customer service desk, and self-checkout
• Assist with resolving customer concerns and service issues in a timely and professional manner
• Ensure front-end areas are clean, organized, and customer-ready

Administrative & Scheduling Support

• Assist with associate scheduling, timekeeping, and attendance tracking
• Support payroll accuracy and administrative reporting as assigned
• Maintain operational documentation and department records

Associate Support & Compliance

• Assist with onboarding coordination, training support, and policy reinforcement
• Ensure compliance with company procedures, cash handling standards, and service policies
• Partner with leadership on associate communication and follow-up tasks

Cash Handling & Controls

• Support cash office activities, including tills, cash pickups, deposits, and audits as assigned
• Monitor compliance with cash handling and loss prevention procedures
• Assist with investigating discrepancies and documenting findings

Operational & Store Support

• Assist with opening and closing procedures as assigned
• Provide backup support to the Service Operations Manager as needed
• Collaborate with store leadership to support overall store operations and goals

About Us

Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!


Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw's, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson's Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico's Community Markets, King's, Balducci's, and Albertson's Market Street.


Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company's success.


Bring your flavor


Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Disclaimer


The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.


Albertsons is an Equal Opportunity Employer


This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.


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About the Team

Pay Transparency:

Starting rates will be no less than the local minimum wage and may vary based on things like location, experience, qualifications, and the terms of any applicable collective bargaining agreement. Candidates with unique qualifications may be considered for compensation above this range. Dependent on length of service, hours worked, any applicable collective bargaining agreement and/or Company policy, benefits may include medical, dental, vision, disability and life insurance, sick pay*, PTO/Vacation pay*, paid holidays*, bereavement pay and retirement benefits (pension and/or 401(k) eligibility). Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans. Applications are accepted on an on-going basis.

*For roles in Washington State: Sick pay and PTO/Vacation pay are accrued based on hours worked and paid holidays are issued at 7-9 days annually.