Service Advisor

Service Advisor

Kickstart Your Career with MEI Group

Position: CPI Service Advisor On-Site | Arlington, TX Full-Time | Monday–Friday

Are you driven, detail-oriented, and ready to thrive in a fast-paced environment? If you're someone who loves connecting with people, solving problems, and making an impact, this is the opportunity for you.

At MEI Group, we don't just offer jobs — we build careers. With over 30 years of success in the automotive and finance industries, we're on a mission to make vehicle ownership easier and more rewarding for our customers. Join a team that's focused on innovation, collaboration, and helping people get back on track.

What You'll Get

• Weekly performance-based cash bonuses
• Medical, Dental, Vision, and Life Insurance
• Short- and Long-Term Disability
• 401(k) with company match
• Paid Time Off and Holidays
• Onsite gym access at our Arlington corporate office
• Career growth opportunities — we promote from within

What You'll Do

• Ensure that customers receive prompt, courteous, and effective service
• Drive the sale of technicians' time to meet departments sales forecast
• Prioritize required services, and be prepared to provide options upon request
• Keep customer informed on completion times, service expenses, and possible changes
• Ensure customer has a positive dealership experience
• Know the product well enough to answer characteristic and operational questions
• Ascertains automotive problems and services by listening to customer's description of symptoms, clarifying description of problems, conducting inspections, taking test drives, checking vehicle maintenance records, examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers.
• Develops estimates by costing materials, supplies, and labor, calculating customer's payment, including deductibles.
• Maintains customer rapport by explaining estimates and expected return of vehicle, obtaining customer's approval of estimates, obtaining and providing contact telephone numbers, answering questions and concerns, arranging towing and temporary transportation.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests.

What You'll Bring

• High School Diploma or equivalent
• Valid driver's license with a good driving record
• Service Advisor experience
• Preferred but not mandatory automotive knowledge or training
• Excellent communication and interpersonal skills
• Eagerness and drive to succeed
• Stable work history with customer service experience a plus
• Confidence and persistence
• Upbeat positive attitude
• Strong work ethic
• This position also includes monthly bonuses for performance

Requirements

• Service advisor: 1 year (Required)
• Driver License
• Authorized to work in the U.S
• Must pass a background check

Why MEI Group

We're not your average auto finance company. At MEI, we lead with transparency, integrity, and respect — for our customers and our team. When you join us, you're stepping into a role where your voice matters, your goals are supported, and your work makes a real difference.

We're big enough to offer serious benefits, but small enough to know your name. Sound like the right fit?

Apply today and take the next step toward a career that grows with you.