Commercial Engineer / Sales Support

Job Description

Job Description

Summary of job content:

Supports the development of technical and commercial solutions for engineered process equipment serving customers throughout the Americas.

Serves as a link between customers, Sales, Engineering, Manufacturing and Project Management during the quotation and order process.

Reviews RFQs and technical requirements, coordinates proposal inputs, and supports costing, pricing and commercial evaluation. Develops product, application and commercial knowledge with the goal of growing into a customer-facing commercial role.

Key Accountabilities

• Support technical and commercial proposals for engineered process equipment
• Review customer RFQs, specifications, drawings, datasheets and commercial requirements
• Coordinate inputs from Sales, Engineering, Manufacturing and Project Management
• Assist with costing, pricing, proposal preparation and commercial evaluation
• Participate in customer meetings, technical clarifications and proposal reviews
• Support contract review and identification of commercial risks and open points
• Maintain accurate opportunities, customer information and project status in CRM
• Support order entry, project handover and required commercial documentation
• Develop knowledge of SGL products, applications, manufacturing and customer industries
• Collaborate with global Process Technology teams and improve proposal processes
• Provides support for Aftermarket Sales and Equipment Sales
• Invoicing of Progress Billings and support the Letter of Credit process
• Performing market research with guidance of sales team
• Support sales team in pre-sales and post-sales activities, proactively improve and maintain CRM data quality and integrity
• Support customers with RFQs and corresponding quotations
• Support Field Service planning, etc.

Additional Responsibilities:

• Support order processing and customer documentation
• Assist with project billing and commercial administration
• Maintain CRM (Dymacis) and SAP records.

Education:

•    Bachelor’s degree in mechanical, Chemical, Process, Industrial or a related Engineering discipline. 

Experience:

•    0–3 years of relevant experience; internships and co-op assignments are valued.

•    Chemical process, manufacturing, project or technical sales exposure is a plus.

•    Fluent English required; Spanish or German is a plus

Preferred Skills:

•    Analytical and structured problem-solving skills

•    Ability to interpret specifications, drawings, P&IDs and datasheets

•    Clear written and verbal communication

•    Interest in customer-facing technical and commercial work

•    Ability to work across international and cross-functional teams

•    Knowledge of process equipment or engineered-to-order manufacturing is a plus

•    Microsoft Office proficiency; SAP and CRM experience are beneficial

We are a technology-based and a global leader in the development and manufacture of carbon-based solutions. Our materials and products made from specialty graphite, carbon fibers and composites serve many industries that are shaping the trends of the future: climate friendly mobility, semiconductor technology, LED, solar and wind energy. We also develop solutions for the chemical sector and numerous industrial applications that are both forward-looking and reliable. We are driven to grow with products and technologies that benefit society and reduce environmental impact.

With around 4,700 employees at 29 sites in Europe, North America and Asia, we generated sales of 1,0 billion euros in fiscal 2024.

Company Description

We are a technology-based and a global leader in the development and manufacture of carbon-based solutions. Our materials and products made from specialty graphite, carbon fibers and composites serve many industries that are shaping the trends of the future: climate friendly mobility, semiconductor technology, LED, solar and wind energy. We also develop solutions for the chemical sector and numerous industrial applications that are both forward-looking and reliable. We are driven to grow with products and technologies that benefit society and reduce environmental impact.\r\n\r\nWith around 4,700 employees at 29 sites in Europe, North America and Asia, we generated sales of 1,0 billion euros in fiscal 2024.