Texas Grant Account Manager

TX Account ManagerDallas, Fort Worth, Remote position with travelWho We Are:Learning Ally is an educational literacy organization committed to delivering high-quality solutions that engage students, empower educators, and improve student literacy outcomes. For more than 75 years, Learning Ally has partnered with educators, schools, and districts to provide literacy solutions and professional learning that strengthen instructional practice and expand opportunities for students.About the Role:The State Account Manager champions customer success in contracted school districts and charters by leading the implementation and adoption of the Learning Ally Audiobook Solution. This role demands a holistic approach, encompassing implementation, training, data analysis, and troubleshooting, while also collaborating with internal teams to ensure seamless customer experiences. Through proactive account management and personalized support, the Manager fosters strong customer relationships, drives product usage, and secures contract renewals, ultimately contributing to student success and organizational growth.Key Responsibilities:Customer Onboarding & Implementation: conduct welcome and implementation calls for new district and school-level customers, ensuring successful onboarding and alignment with district goals when appropriate.Customer Engagement & Usage Success: Proactively manage assigned accounts to drive consistent usage and adoption of Learning Ally solutions.Contract renewal & retention: Secure contract renewal and drive revenue retention by meticulously managing the customer lifecycle and proactively ensuring 100% fulfillment of contractual deliverables.Cross-functional collaboration: Collaborate closely with internal stakeholders—including Sales, Marketing, Customer Success, and Product teams—to align activities with organizational goals and ensure consistent messaging and effective support.Key Activities:Develop and maintain relationships at the district and school levels within your assigned portfolio.Deliver structured onboarding experiences for new customers to ensure early and ongoing product adoption.Conduct strategic outreach to build relationships, monitor adoption, and adapt approaches as needed based on customer feedback and usage trends.Field inbound customer inquiries promptly, providing solutions and resources as needed.Anticipate customer needs proactively, tailoring support based on customer lifecycle stages, implementation levels, and seasonal considerations.Key Competencies:Market acumen: understand the needs of district level leaders and school level leaders, including their jobs, pain points, and opportunities to deliver valueOrganization and project management skillsData analysis and facilityRelationship building: consult with customers to match their needs and goals to program features and benefits to ensure renewal and retention.Excellent Time management & critical thinkingMaintain expert-level knowledge on all facets of our product and develop expert-level knowledge of new products or features as they become availableRequired Qualifications And Education:A Bachelor's Degree in K-12 Education required; Master's Degree in Education preferred.Minimum 3 years of classroom teaching experience, with experience working with struggling readers preferred.Minimum 3 years of experience in customer service, customer success, account management, or educational leadership (district or campus level) roles preferred.Demonstrated success driving customer engagement and measurable usage outcomes within K-12 education settings.Experience supporting schools or districts in the adoption of ed-tech solutions, educational programs, or similar initiatives.Proven ability to analyze usage data to inform intervention strategies and improve customer engagement.Experience designing, executing, and evaluating communication or customer engagement campaigns.Must have experience providing product training or professional development sessions, both in person and remotely.Must be a resident of the state of TexasPreferred proficiency with CRM software (NetSuite preferred) and customer engagement tools.Travel: 10-15%Work Conditions:This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.Learning Ally is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.