Office Manager

Now Hiring: Office Manager - Raleigh CapitalLane & Associates Family Dentistry is seeking an experienced Office Manager to lead our Raleigh Capital team and help create an exceptional experience for both our patients and team members.Position OverviewAs the Office Manager, you will provide both strategic leadership and hands-on oversight of daily office operations. You'll play a critical role in driving office performance, supporting team development, and ensuring every patient receives a 5-star experience.Key Tasks & ResponsibilitiesLead day-to-day office operations, including scheduling, productivity, collections, receivables, and expense managementDrive new patient growth through community outreach and collaboration with the marketing teamOversee the office's online reputation and encourage exceptional 5 star patient experiencesCoach, mentor, and develop team members while ensuring compliance with company policies and proceduresManage daily closings, deposits, and month-end reporting in partnership with the Regional DirectorAddress patient and employee concerns with professionalism, empathy, and confidenceFacilitate ongoing staff training and developmentMaintain optimal provider schedules and doctor-to-patient ratiosLead daily morning huddles and engaging monthly team meetingsManage inventory, ordering, and office supply needsParticipate in company initiatives, meetings, and communicationsPerform additional duties as assignedQualificationsHigh School Diploma or GED requiredMinimum of 2 years of dental management experience requiredStrong leadership, coaching, and team-building abilitiesExcellent communication and interpersonal skillsProven problem-solving and conflict-resolution capabilitiesProfessional, patient-focused, and service-oriented mindsetComfortable using dental software and computer systems (Denticon experience preferred)Ability to lift up to 15–20 poundsBenefits That Make You SmileCompetitive Pay!Quarterly Performance Bonus Opportunities!Comprehensive Benefits Package (Health, Dental, Vision, Life, Disability, FSA & More)!401(k) with Employer Contribution!Paid Time Off & Paid Holidays!Fridays Off at 2:00 PM!Uniform Allowance!Paid Training & Professional Development!Fun Team Events, Employee Recognition Programs, and Social Campaigns!Volunteer Opportunities Through Our Smile Squad Rewards Program!Birthday & Work Anniversary Gifts from Ownership!Exclusive Team PerksAs the Official Team Dentist of the Carolina Hurricanes and Durham Bulls, our employees enjoy opportunities throughout the year to win tickets, VIP experiences, giveaways, and participate in exciting team partnerships and company-sponsored events.