Lead Medical Support Assistant

This position is located at the Wilkes-Barre VA Medical Center, Wilkes-Barre, Pennsylvania. This position provides support to Office of Community Care (OCC). BASIC REQUIREMENTS. To qualify for appointment to this position, all applicantsmust possess the following: a. Citizenship. Be a citizen of the United States (U.S.). Non-citizens may beappointed when it is not possible to recruit qualified citizens according to 38U.S.C. § 7407(a). b. Experience. None. c. Education. High school diploma, General Education Development equivalencycertificate, or proficiency certificate from a State or territorial-level Board orDepartment of Education. d. Licensure/Certification/Registration. None. e. Grandfathering Provision. Employees in VHA in this occupation, under apermanent, appropriate, and legal placement on the effective date of thequalification standard, are considered to have met all qualification requirementsfor the grade and/or assignment held, including positive education andregistration/certification where applicable. For employees who do not meet allthe basic or assignment-specific requirements in this standard but met thequalifications applicable to the position at the time they were appointed, thefollowing provisions apply:(1) Employees who are appointed on a temporary basis prior to the effectivedate of the qualification standard may not have their temporaryappointment extended or be reappointed on a temporary or permanentbasis until they fully meet the basic requirements of the standard.(2) Employees retained in this occupation under this provision whosubsequently leave the occupation lose protected status and must meetthe full VA qualification standard requirements in effect at the time of reentryto the occupation. Grade Determinations - Lead Medical Support Assistant (GS-7): Experience. One year of experience equivalent to the GS-6 grade level. Examples of specialized experience include: Recommends changes to existing clinic procedures based on current administrative guidelines; expertise in utilizing numerous advanced patient systems; coordinates with the patient care team to review clinic appointment availability; develop and/or maintain effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies; processes incoming patient secure messaging through MyHealthyVet and coordinates with care team as appropriate; setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs; identifies incomplete encounters and communicates findings to providers; enters appropriate information into the electronic record; monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure; manages patient systems to verify and validate accuracy and resolve issues; evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment; and informs team members about shared patients. Demonstrated Knowledge, Skills, and Abilities (KSAs). Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. Ability to utilize numerous advanced patient systems in support of multiple clinics in an interdisciplinary setting. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. Skill in communicating with individuals to obtain the desired effect and coordinating with a variety of interdisciplinary care team staff. Ability to provide staff development and training. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact of incomplete work across multiple clinics. References: VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standard Physical Requirements: Work is performed in an office setting and is primarily sedentary. May require lifting and carrying of light loads (e.g. files, records, etc. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).Reference: For more information on this qualification standard, please visit #J-18808-Ljbffr Veterans Health Administration