Front Desk Agent

Raines Co. - Your Future is Now!Position Summary: The Night Auditor is responsible for overseeing front desk duties during the night shift and ensuring guest payments are posted and all accounts are reconciled for the day.Established in 1988 as a family-owned business, we have grown into a fully integrated development, management, and investment company that develops, operates, and owns the world’s leading hotel brands as well as boutique hotels. Raines has maintained a family-oriented culture that believes in building relationships with our associates, with our partners, and within the communities where we operate.We offer comprehensive Medical/Dental/Vision benefits, 401K, a generous PTO program, and the opportunity to join a winning culture recognized for rewarding our best with opportunities to advance their career within the company.Essential Job FunctionsMaintains a friendly, professional, cheerful, and courteous demeanor at all timesAccurately answers inquiries from potential guests and accepts hotel reservationsConsistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgencyResponds to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns in a timely fashionUses suggestive selling techniques to sell room nights, increase occupancy, and revenueResolves customer issues, complaints, and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality serviceAllocates rooms to expected arrivals after checking the guest preferences and special requestsEnsures phone calls, wake-up calls, and messages for guests are handled in a prompt, efficient, and professional mannerCross-check all billing instructions to ensure they are correctly updatedHandles group arrivals and pre-registers each guestEnsures payments are made or on file for each guest and that billing is routed for groups correctlyCompletes cash transactions and maintains full responsibility for personal bankEnsures the front desk log (book or system) is read and updatedEnsures safety by following guest check-in and security procedures and reporting suspicious activity to security, manager, or MODBalances accounts from the day shiftsChecks all payment methods are up to date and correspond to the rooms they are on file withPosts transactions from outlets to appropriate rooms or ledger accountsVerify that all end-of-day work has been performedEnsure that M3 is balanced, and any out-of-balance issues are reported to the immediate supervisor before rolling the dayEnter room cleaning in Hotel EffectivenessAttend meetings as requiredWeekend availability requiredExperience and Education:Experience in customer service, forward-facing, or other guest-related positionsPrior experience in the hospitality industry as a front desk agent or night auditor is preferredExperience with brand or property-specific PMS, Quore, PBX, and other hotel-related systemsProficient in Microsoft 365 or similar computer applicationsMinimum high school diploma, GED, or equivalentAssociate’s degree in Business Administration, Hospitality or related major preferredRaines is proud to be an Equal Opportunity EmployerWe are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, genetic information, or any other protected characteristic as outlined by federal, state, or local laws.This description is a summary of primary responsibilities and qualifications. The job description is not intended to include all duties or qualifications that may be required now or in the future. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Pre-employment background check required.EEO/D/VApplication Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Raines Inc