Order Management Representative

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it’s our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world’s challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Location On-Site (5 days) Job Summary Our growing HVAC business is looking for a skilled problem‑solver to join our team as an Order Management Representative. We need an enthusiastic individual who can listen to customer‑service related issues and offer solutions to our Commercial Sales Offices. Responsibilities Develop and maintain positive working relationships with Commercial Sales Offices nationwide. Process released customer orders in Kodiak and MDP. Work with Engineering to ensure MDP spec file data is accurate. Answer incoming tickets from Sales Offices regarding order changes, order expedites, product returns, and other general inquiries. Research and resolve any customer issues. Attend production meetings and represent customer voice. Work cross‑functionally with sales offices, product management, production, logistics, and shipping to meet customer requirements. Proactively keep current on product knowledge and customer service standard work. Use problem‑solving skills to improve processes. Qualifications Associate’s Degree required; Bachelor’s Degree preferred. 3-5 years of experience in customer service, inside and/or outside sales, preferably in an industrial environment. Proficient with Microsoft Office Suite (Excel, Word, PowerPoint, and Outlook). Key Competencies Must have excellent verbal, written, and interpersonal communication skills. Must show the ability to handle difficult situations while remaining professional and courteous. Must demonstrate the ability to build strategic relationships across functions of an organization. Must exhibit the ability to identify process improvement opportunities and take initiative to implement them. Must actively seek and apply new knowledge, assimilate information quickly, and contribute to a culture of learning. Benefits Benefits kick in day one. Medical, dental, vision. HSA & FSA Options. 6% 401k match (vested immediately), plus an additional 2% of eligible pay in core contributions (after 3 years). Tuition Assistance Program. Be Well Program. Employee Assistance Program. Compensation Annual Base Salary Range or Hourly Base Pay Range: $24.76 - $29.90 Compensation Type: Hourly Incentive Eligible: No Sales Commission Eligible: No Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status. Safety Sensitive Role Yes. The company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening. Equal Opportunity Statement We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status. #J-18808-Ljbffr