Financial Assistance Advisor

Department Overview Rutgers University Behavioral Health Care ( UBHC ), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC , one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year. Posting Summary Rutgers, The State University of New Jersey, is seeking a Financial Assistance Advisor for the Newark Outpatient Services within Rutgers University Behavioral Health Care. Under the direction of the Office Manager and/or the Supervising Program Assistant, is responsible for the registration process for the UBHC Ambulatory Programs. Key Duties Interviews and registers patients into the revenue cycle system. Forwards patients’ registration packages to Clinical Records to achieve a complete Medical Records folder. Determines customer’s eligibility for the Charity Care program as set forth by NJ Department of Health N.J.A.C. 8:31B-4.37 and UBHC policy. Enters completed insurance data into revenue cycle system. Completes requirement tracking when a client is initially registered and/or routinely updated. Documents the type of registration, client’s benefits information, HIPAA restriction and action taken on the account. Accesses, prints and prepares the daily Intake report and IC that identifies patients with scheduled appointment: IPMS report and IPMS . FLSA Nonexempt Grade 192 Salary Details Minimum Salary 29.670 Mid Range Salary 30.170 Maximum Salary 31.080 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Position Status Full Time Working Hours Standard Hours 35.00 Daily Work Shift Day Work Arrangement This position requires a fully on-site work arrangement. Union Description Teamsters 97 Payroll Designation PeopleSoft Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Qualifications Minimum Education and Experience Two (2) to three (3) years of progressively more responsible clerical experience, one (1) year of which must have been in a physician’s office, hospital billing office or insurance company which involved billing and collection or medical insurance activities. Certification/Licenses Required Knowledge, Skills, and Abilities Prior experience functioning in a computerized environment. Preferred Qualifications Familiarity with medical terminology. Physical Demands and Work Environment Position requires standing under 1/3 of the time, walking to under 1/3 of the time, sitting to over 2/3 of the time, use of hands to finger, handle, or feel over 2/3 of the time, reach with hands and arms under 1/3 of the time, talk or hear over 2/3 of the time. Requires lifting up to 10 pounds under 1/3 of the time. Special vision requirements of close vision ( clear vision at 20 inches or less), distance vision ( clear vision at 20 feet or more) and ability to adjust focus ( ability to adjust the eye to bring an object into sharp focus) Moderate noise (examples: business office with computers and printers, light traffic). Exposure to fumes or airborne particles under 1/3 of the time and toxic or caustic chemicals under 1/3 of the time. Special Conditions Posting Number 26ST0737 Posting Open Date Special Instructions to Applicants Regional Campus Rutgers Biomedical and Health Sciences (RBHS) Home Location Campus Newark (RBHS) City Newark State NJ Position Information Recruitment/Posting Title Financial Assistance Advisor Job Category Staff & Executive - Healthcare - Administrative Services Department UBHC - Outpatient Newark Overview Rutgers University Behavioral Health Care ( UBHC ), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC , one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year. Posting Summary Rutgers, The State University of New Jersey, is seeking a Financial Assistance Advisor for the Newark Outpatient Services within Rutgers University Behavioral Health Care. Under the direction of the Office Manager and/or the Supervising Program Assistant, is responsible for the registration process for the UBHC Ambulatory Programs. Key Duties Interviews and registers patients into the revenue cycle system. Forwards patients’ registration packages to Clinical Records to achieve a complete Medical Records folder. Determines customer’s eligibility for the Charity Care program as set forth by NJ Department of Health N.J.A.C. 8:31B-4.37 and UBHC policy. Enters completed insurance data into revenue cycle system. Completes requirement tracking when a client is initially registered and/or routinely updated. Documents the type of registration, client’s benefits information, HIPAA restriction and action taken on the account. Accesses, prints and prepares the daily Intake report and IC that identifies patients with scheduled appointment: IPMS report and IPMS . FLSA Nonexempt Grade 192 Salary Details Minimum Salary 29.670 Mid Range Salary 30.170 Maximum Salary 31.080 Offer Information The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent. Benefits Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs Position Status Full Time Working Hours Standard Hours 35.00 Daily Work Shift Day Work Arrangement This position requires a fully on-site work arrangement. Union Description Teamsters 97 Payroll Designation PeopleSoft Terms of Appointment Staff - 12 month Position Pension Eligibility PERS Supplemental Questions Required fields are indicated with an asterisk (*). * Do you have two (2) to three (3) years of progressively more responsible clerical experience, one (1) year of which must have been in a physician’s office, hospital billing office or insurance company which involved billing and collection or medical insurance activities? Yes No Required Documents Resume/CV Optional Documents Cover Letter/Letter of Application Certifications/Licenses It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: Rutgers University is an equal access/equal opportunity institution. 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