Automotive BDC Manager

Job Description

Job Description

Job Description:

About White Plains HondaWhite Plains Honda is a leading automotive dealership committed to providing exceptional customer service and a supportive work environment. We are currently seeking an experienced Automotive BDC Manager to join our team and lead our Business Development Center (BDC) Consultants to success.Job DetailsSalary: From $120,000 to $130,000 a yearJob Type: Full TimeLocation: White Plains, NY 10606ResponsibilitiesSupervise and manage BDC Consultants to meet department metrics for customer contacts, appointment setting, appointment shows, and sales.Maintain and increase return on investment (ROI) levels as set by the company.Support the sales process for vehicles, service, aftermarket, and finance products.Assist with training sales and BDC staff on e-Sales office functions.Communicate effectively with customers via telephone and email.Measure and maintain performance levels according to company standards.Prepare and submit all required reports promptly.Manage employee schedules and oversee time clock reporting for payroll accuracy.Monitor and report appointment shows and sales by BDC Consultants for commissions and bonuses.Handle hiring, evaluating, managing, counseling, terminating, and disciplining of BDC personnel.Utilize CRM and lead management tools efficiently.Implement and train employees on processes related to BDC operations.Maintain knowledge of sales processes, company philosophy, and product offerings.Follow company behavioral expectations aligned with White Plains Honda’s vision and values.Work Environment and ScheduleThis is a full-time position based in White Plains, NY. Flexible availability is required to meet department needs.

Job Requirement:QualificationsPrevious experience working in an automotive dealership is required.Proven sales experience preferred.Comfortable working in a call center environment.Strong computer skills, including proficiency with CRM software, internet tools, Microsoft Outlook, Word, and Excel.Ability to organize, prioritize, and manage multiple tasks simultaneously.Strong team player with a professional demeanor.Flexible availability to support department operations.
WHAT WE OFFER: Tremendous product & inventory Ongoing company-wide training Strong company reputation Growth opportunities Professional, enthusiastic & supportive working environment When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer. The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary. We are an Equal Opportunity Employer and a drug-free workplace. We Would Really Like To Hear From You!