Call Centre Associate/ Officer x 2 (1 year contract)#JTL
Recruit Express
Act as the first point of contact for customers. Supporting Client’s calls Calls will be recorded, and information needs to be input into system Calls will come in from our telephony - soft phone Avaya Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction Provide satisfactory explanations to customers and take remedial action where necessary To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems Ad-hoc duties that relate to contact centre projects. Requirements Minimum 'O' level/ Higher NITEC/ Diploma in any discipline Preferably with prior office administration experiences Location: Greenwich/ UBI Location. Working hours are 8.30am to 6.00pm (Monday to Friday) or 7.00am to 4.45pm/ 10.00am to 7.45pm (any 5 days of the week including one weekend) #J-18808-Ljbffr Recruit Express
Vacancy posted 2 days ago
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