Business Development Manager

Position Overview The Business Development Manager is a strategic leadership role responsible for driving revenue growth, developing high-performing teams, and delivering exceptional customer experiences across Outova, Patio Productions, Starfire Direct, and Empire Distributing. This position oversees the daily operations of the Contact Center and Business Development teams while leading initiatives that generate new business opportunities, improve sales performance, and strengthen customer relationships. The manager is responsible for recruiting, hiring, onboarding, training, coaching, and developing Business Development Representatives (BDRs) and Contact Center team members to achieve measurable business results. Success in this role requires a leader who fosters a culture of accountability, collaboration, continuous improvement, and employee development while holding teams to high performance standards in a fast-paced environment. The ideal candidate is passionate with a proven track record of building talent, improving team performance, and leading through influence to achieve exceptional business outcomes. Key Responsibilities Lead the daily operations of the Contact Center and Business Development teams across multiple brands. Interview, hire, train and retain top-performing Business Development Representatives. Develop and deliver ongoing training programs to improve product knowledge, sales skills, communication, and customer service excellence. Establish clear performance expectations and hold team members accountable to individual and team KPIs. Monitor and analyze KPIs including productivity, sales conversion, response times, customer satisfaction, quality assurance, revenue generation, and performance. Coach employees through regular one-on-one meetings, performance reviews, and real-time feedback. Foster a culture of ownership, collaboration, continuous learning, and professional growth. Monitor key performance metrics including productivity, conversion rates, response times, quality, and customer satisfaction. Analyze performance data to identify trends and implement process improvements that drive efficiency and results. Partner with Sales, Marketing, Operations, and Customer Experience teams to improve lead quality, customer engagement, and overall business performance. Develop action plans to achieve departmental goals while maintaining high service standards. Qualifications Bachelor's degree in Business, Management, Marketing, or a related field preferred. 5+ years of progressive leadership experience managing business development, inside sales, customer service, or contact service teams. Proven track record of driving business growth, improving operational performance, and achieving revenue goals. Strong leadership skills with the ability to motivate, influence, and hold teams accountable. Experience managing KPIs, dashboards, forecasting, workforce planning, and performance metrics and using data to improve team results. Excellent communication, conflict resolution, and interpersonal skills. Highly organized with strong problem-solving and decision-making abilities. Experience with CRM platforms, Contact Center technologies, reporting tools, and Microsoft Office Suite Proficiency Key Competencies Leadership & Team Development – Builds, motivates, and develops high-performing teams. Accountability & Performance Management – Establishes clear expectations, monitors results, and drives continuous improvement. Coaching & Employee Development – Provides ongoing feedback, training, and career development to maximize individual and team performance. Business Development & Sales Leadership – Drives revenue growth by leading business development initiatives and improving team effectiveness. Customer Focus – Ensures exceptional customer experiences while balancing operational efficiency and business objectives. Results Orientation – Uses data, KPIs, and performance metrics to achieve and exceed organizational goals. Physical Activities Daily activity includes but is not limited to: Lifting, carrying, sitting, grasping, reaching, standing, kneeling, walking, bending, twisting. Reading, communication, math. Standing on a fatigue mat in a specific area throughout a 10 hour+ shift. Be able to regularly lift/move up to 50lbs. Noise level in the work environment is usually moderate to above moderate Compensation and Benefits Salaried: Competitive salary pay (exempt) and bonus opportunity commensurate with experience. Benefits: Comprehensive benefits package, including health insurance, retirement savings plans, and paid time off. Work location: Onsite Outova and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. The company strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity. #J-18808-Ljbffr