Customer Service Representative (CSR) - Remote in Arizona

Customer Service Representative (CSR) - Remote in Arizona

Phoenix, Arizona, United States

About the Job

What You'll Do

Quickly and professionally answer incoming phone calls from policyholders, insurance agents and/or auto glass shops -- listening to each customer's needs and concerns.

Gather all necessary information for the claim, including verifying insurance coverage and deductible amounts, with empathy and patience.

Use our production/shop locator system to find an auto glass provider to quickly and conveniently service customer's vehicles -- qualifying the damage for a repair or selecting the appropriate glass part for replacement.

Proactively assist the CSR team by answering hold calls as needed.

Help new associates get up and running with orientation and training, as needed.

All other duties as assigned.

What You'll Need

Age: Must be 16+ years of age.

High school diploma or equivalent (or actively enrolled).

Prior experience in a call center/contact center/customer service preferred.

Ability to operate a computer and telephone systems while seated for extended periods of time.

Strong communication skills, comfortable speaking with a pleasant voice, retaining composure, and building rapport among peers, stores and customers.