Customer Service Representative
$35.36k - $54.08kFull-time
US Foods
ARE YOU A CURRENT US FOODS EMPLOYEE? PLEASE APPLY DIRECTLY THROUGH OUR INTERNAL WORKDAY CAREER SITE
Join Our Community of Food People!
BASIC PURPOSEProvide contact and liaison between National Sales customers and the sales team and internal departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements. Back up to Sales Coordinator roles.
This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the Southeast Region of the United States as follows: West Virginia WV, Roanoke VA, Raleigh NC, Charlotte NC, Fort Mill, SC, Columbia SC, Port Orange FL, Boca Rotan FL, Tampa FL, New Orleans, LA, Jackson MS, Montgomery, AL, Little Rock, AR, Memphis, TN, Knoxville, TN, Atlanta, GA, Middle, TN, within a 50 mile distance to the listed Distribution Offices.
This role will most likely be in the office approximately 1 time per month or occasionally for training.Hours: Mon-Fri 8:30AM EST - 5:00 PM EST with some Sunday rotation. Sunday hours are 9AM EST-4:00 PM EST
ESSENTIAL RESPONSIBILITIES
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
This role adheres to a designated schedule, which includes set workdays, start and end times.
RELATIONSHIPSInternal: Sales, Operations / Distribution / Support External: Customers QUALIFICATIONS
Education/Training: High School diploma or equivalent required; Bachelor’s degree preferred. Related Experience: Minimum of three years experience in customer service call center environment required. Experience in food service distribution a plus. Knowledge/Skills/Abilities: Excellent verbal communication skills and problem resolution ability required. Working knowledge of Microsoft Word and Outlook required. CRM / Phone Technology experience preferred.
This role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: .
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$17 - $26***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/ Age/Genetic Information /Protected Veteran/Disability Status***
Vacancy posted 4 days ago
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