Collections Specialist

Why Milan Laser Hair Removal?

Milan Laser stands as the largest and most premier laser hair removal company in the nation. We are also honored to be a recipient of the prestigious Best Places to Work In Omaha award, a testament to our commitment to excellence and exceptional culture! With 400+ current locations throughout 38+ states and plans to expand into a national brand, this is a very exciting time to join the Milan Team!

Because it’s fun and progressive. We’re not like other companies where you’re just a number. We are seeking independent thinkers who can add true value to our team.

Because, benefits. Milan will take care of you with paid vacation, 401k, full health, dental and vision. Oh and free laser hair removal. You won’t find that at other corporate gigs.

Because, growing is good. We’re always expanding, improving and looking for people ready for a challenge. Our team members learn the business from the inside-out and as our business grows, the opportunities abound.

Position Summary:

The Collections Specialist will work in a call center environment, and handle a high volume of outbound calls to clients in efforts to collect their past due payments as well as handle inbound calls, emails, and SMS. Deliver an exceptional client experience by ensuring interactions are positive, respectful, and solution-oriented. Execute and follow processes to increase collection rates effectively and efficiently. Adhere to high standards of operational procedures, ensuring productivity and accuracy in all collections activities. Central to this role is ensuring the client experience is at the heart of every decision, promoting a customer-centric approach, while balancing a collections-driven mindset in all aspects of operations

Status: Full-time | Hourly

Location: Omaha, NE | Onsite

Schedule: Monday-Friday, 10am-6pm

Responsibilities:

• Drive Collection Results through the Client Experience: Deliver a solution-focused, empathetic client experience through calls, texts, and emails to drive past due collections for the organization. Initiate and respond to outreach to collect payments, resolve concerns, and ensure all client needs are met before ending interactions. Maintain professionalism in challenging conversations and support internal teams with the same high service standard.
• Operational Execution: Follow scripts, standard operating procedures, and best practices to drive consistent outcomes. Maintain accurate payment information, track client follow-ups, respond to payment inquiries, and coordinate with clinics on payment adjustments or scheduling needs.
• Productivity: Meet or exceed daily, weekly, and monthly productivity and collection goals. Prioritize tasks to ensure collection activities remain the top focus while balancing efficiency and quality.
• Business Growth and Scalability: Embrace change and business tests with positivity and optimism. Work closely with leaders on implementing new tests and rollouts for the division and the organization. Proactively provides feedback from clients, projects, and overall business operations to ensure ongoing enhancements for the client experience and results.
• Professional Development: Actively seek feedback, analyze performance data, and come prepared to one-on-one meetings with action plans. Collaborate with peers to foster team development and leverage available resources for continuous learning.
• Other Duties: Perform additional tasks, duties, and responsibilities as needed or assigned by leadership to support departmental and organizational objectives

Qualifications:

• High school diploma or equivalent (e.g., GED) required
• Post-secondary education preferred
• Minimum of two years of experience in a collections or accounts receivable role required
• Previous work in a call center environment, preferred
• Strong teamwork mentality required
• Exceptional communication skills, both written and verbal required
• Intermediate computer skills required
• Demonstrates initiative and ability to work independently required
• Ability to maintain highly confidential information required

Benefits Include:

• Employees and their spouse or legal partner receive free laser hair removal services.
• Medical, dental, vision, disability and life insurance within 30 days
• Paid time off starting immediately
• Closed on 6 major holidays
• 401K retirement plan with vested employer match
• EXCEPTIONAL work environment

All potential employees of Milan will be required to successfully pass a pre-employment background check before employment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

We are deeply committed to attracting talented team members in the US from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas.

Equal Opportunity Employer