Junior Product Owner

Job Description - Junior Product Owner (MER00044QZ) About Us Mercedes-Benz Financial Services, part of the global company Mercedes-Benz Mobility AG, is the captive financing and mobility solutions company of the global luxury automobile manufacturer, Mercedes-Benz AG. We offer a comprehensive range of automotive financial and insurance products that make it easy for our customers to drive their dream Mercedes-Benz vehicle. Why work at Mercedes-Benz Financial Services? Working at Mercedes-Benz Financial Services is more than a job – it’s an opportunity to join an innovative team where you are valued for your contributions. As an employee, you will experience career development in a positive, employee‑centric environment. We’re a global company that not only offers best‑in‑class products to our customers but also best‑in‑class benefits to our employees. Our employees experience a comfortable, friendly environment and relaxed, inclusive culture. When working at Mercedes-Benz Financial Services, you will enjoy a comprehensive and amenity‑rich benefits package offering something for every employee at each stage of their life. Benefits Get Rewarded! Competitive salary plus an annual bonus based on company performance and/or personal yearly performance Need a vacation? In addition to our vacation time, you’ll receive fifteen (15) additional corporate holidays, which will allow you to celebrate religious holidays or escape to the spa! Designed to be flexible, we let you decide which days are most important to you! Ride in Style – All employees are eligible to participate in the Mercedes-Benz Employee Lease Program We want you to be healthy! Outstanding medical, dental, and vision insurance, employer‑paid short and long term disability plus on‑site exercise facilities Is your family growing? Enjoy generous paid Family Leave Programs – Six Weeks for New Parents; Adoption Expense Reimbursement Programs – up to $6k per child Want to go back to school? Tuition Assistance Scholar Program – receive up to $8k in vouchers to complete business‑related coursework $8k for graduate Job Overview As a Junior Product Owner, you will help define the vision, product roadmap, and backlog delivery for technology‑based products and customer experiences within our company. In this role, you will support the Senior Product Owner and development team in identifying product requirements and features that deliver value to both organizational stakeholders and customers. The position does so by providing data analysis, knowledge and engagement of our business, facilitating customer research, participating in agile development methodologies, and building business relationships with our Customer Care Center team members to gain an understanding of their needs and how the products can support those needs. Additionally, you will play a key role in ensuring product quality, reliability, and availability. Depending on the product area, you may also be responsible for the operational management of specific product components and user interfaces, helping to create and maintain exceptional customer experiences. Responsibilities Contribute to creating new and improving existing technology based products and customer experiences by refining requirements of specific features and helping to determine priority of development. This will be achieved through data analysis, customer/stakeholder engagement, research, etc. As a supporting business role within a self‑organizing DEV team, this position will also elaborate on user stories to provide details to ensure that the desired end‑user experience is achieved. (30%) Participate in authoring and executing user acceptance testing (UAT) as required for product releases to ensure the highest possible quality for the organization. Work closely with Senior Product Owner and IT to ensure product quality. (20%) Create and deliver instructions, training, and communication to organization stakeholders regarding the operation and impact of product releases/launches. Work closely with customer care center staff on agent training plans surrounding major release activity. (10%) For products that require business use of User Interfaces (UIs) and User Experience (UX), prepare and update content, settings and system logic to facilitate end‑user experiences. (10%) Categorize bugs by severity and make decisions on release impact. (10%) Manage and coordinate the deployment of manual customer email communications with business stakeholders, and provide post‑deployment reporting and insights to support business objectives (20%) Qualifications Applicants must be legally authorized to work in the U.S. at the time of application. Relocation assistance will not be provided for this position. This position requires a minimum of 3 years of overall work experience. Preferred experience includes: Business‑General: 3 years Customer Service: 3 years Information Technology: 3 years Marketing: 2 years Vendor Management: 2 years Education High School Diploma/(GED) is required, Bachelor's Degree is preferred. Recommended majors include: Business Administration Information Technology Proven ability to effectively balance strategic planning, execution, and operational accountability in a fast‑paced environment. Experience collaborating with cross‑functional or global teams is desirable. You will be working on the Document Center, Notification Platform, and ECM; previous exposure to these platforms would be beneficial. Familiarity with email communication and campaign management platforms is a plus. Skills Analytical skills Ability to collect data and establish facts and identify trends and variances Testing Microsoft Office Team member Additional Skills Problem‑Solving & Decision‑Making – 3 Data Analytics & Measurement Strategy – 1‑2 Research Analysis – 1‑2 Proven Attention to Detail – 3 Demonstrated Strong Time Management Skills – 3 Nice to Have: Product Development – 1‑2; Agile Methodology – 1 EEO Statement EEO/Minorities/Females/Disabled/Vets Organization Mercedes‑Benz Financial Services USA LLC Primary Location United States of America – Texas – Fort Worth Work Locations 14372 Heritage Parkway, 14372 Heritage Pkwy, Fort Worth 76177 #J-18808-Ljbffr