Information Technology Manager - Operations & Networking

Information Technology Manager – Operations & Networking

$11,673.00 - $15,180.00/ month plus excellent benefits

The City of Everett is hiring a strategic, people-focused Operations & Networking IT Manager to strengthen reliability, modernize services, and enhance the customer experience across all City departments. This role is a key leadership position reporting directly to the Information Technology Director.

The Operations & Networking IT Manager ensures the stability, security, and reliability of the City's core technology services. This leader oversees the teams responsible for network infrastructure, Help Desk operations, and cybersecurity, providing direction and support to 11 employees through three direct reports that include our Network Lead, Help Desk/Operations Lead, and Cybersecurity Specialist.

This position is well-suited for a leader who excels at optimizing performance, strengthening accountability, and driving consistent service delivery in a complex, resource-constrained environment. The role is approximately 70% operational and 30% strategic, offering significant autonomy in day-to-day decision-making while maintaining regular alignment with the IT Director. This position operates in a hybrid work environment, requiring on-site presence three days per week. On-call responsibilities are limited and occur only on an escalation basis. Compensation for this role will be determined based on one's relevant experience and qualifications and will fall within the salary range listed.

Key Responsibilities:

• Oversee network, systems, Help Desk, and cybersecurity operations
• Lead and develop union-represented staff with clarity, fairness, and coaching
• Ensure strong service management, operational metrics, and continuous improvement
• Maintain and strengthen cybersecurity and disaster recovery posture
• Partner with departments to resolve operational issues and reduce service friction
• Support budget management, vendor coordination, and infrastructure planning

First - Year Objectives:

• Transition the team from assessment to measurable action
• Improve Help Desk performance and operational consistency
• Advance network reliability, cybersecurity maturity, and disaster recovery readiness
• Establish KPIs, dashboards, and structured accountability
• Deliver visible quick wins and build momentum toward long-term stability

Environment & Tools:

• Hybrid environment with technologies including Azure, VMware, ArcGIS, Teams Telephony, and a high-volume portfolio of business applications. Operates within a large, multi-million-dollar budget.

What Success Looks Like:

• Services are predictable, stable, and well-managed
• Metrics are established, tracked, and consistently met
• The team is aligned, communicative, and increasingly self-sufficient
• Escalations are reduced, allowing IT leadership to operate more strategically
• Strong, collaborative relationships are built across City departments

Why Everett?

Working for City government is personally rewarding for those looking to make an impact at the community level. As an employer, we advocate for employee professional growth, and value work-life balance.

The City of Everett is proud to be an Equal Opportunity Employer, and our goal is to recruit and hire capable and engaged job candidates from a diverse range of backgrounds. We are committed to creating and supporting an inclusive and welcoming environment for all employees.

The City provides excellent benefits, including medical, dental, vision, retirement, and basic life insurance plans. Employees will also accrue vacation, sick, and holidays throughout the calendar year. For more information on benefits for this position, click here: Appointive Benefits.

As a part of our commitment to supporting work-life balance, all newly hired Appointive personnel receive five days (40 hours) of vacation leave upon hire and accrue an additional 14 days (112 hours) in their first year of service.

JOB DESCRIPTION:

Under the direction of the Information Technology Director, direct, manage, supervise, and coordinate the programs and operating activities of the Information Technology Department's network, applications and desktop support groups. The Information Technology Manager is responsible for assisting the IT Director with developing and maintaining a long-range city-wide technology strategy subject to approval by the city's Technology Committee for adoption into the city's Information Technology Strategic plan. This position is responsible for managing, supervising and coordinating the implementation of the city's technology plan including architectural design, systems applications and end-user support services. The city's information systems operate on a wide area network that includes 800+ computers and peripherals, 70+ servers and 18+ remote locations. IT staff support multiple Oracle and SQL Server database applications, e-mail, internet and intranet access, and the city's website. The Information Technology Manager is responsible for the development of both short and long-term operating goals and objectives to enhance and maintain all information systems. This position is also responsible for the coordination of inter-departmental information resources and systems to ensure that the implementation of department specific hardware, software and systems are compatible with city-wide systems and can be effectively maintained and supported. Direct supervision is exercised over a staff of technology professionals, paraprofessionals, vendors and contractors as required. Work is reviewed through conferences, reports and the effectiveness of technology programs and services.

Job Responsibilities:

• Assist the IT Director with the development and maintenance of the long-range IT Technology Strategic Plan and IT policies. Implement and maintain appropriate city-wide technology policies, standards and procedures consistent with the strategic plan. Generate policy and procedural updates as needed and ensure that all established policies, standards and procedures are effectively communicated to all city departments and end-users.
• Review and analyze all city information technology activities and requests for technology acquisitions. Consult with city departments and divisions to coordinate system activities, establish needs and develop recommendations and cost projections for proposed projects. Manage major projects including software or hardware improvements, development of complex systems, and replacement of existing systems.
• Manage the city's information technology activities in the areas of network design and installation, application procurement and development, data center operation, PC installation and end-user support services. Manage vendors and consultants in the development and implementation of new hardware and software systems and products.
• Manage the city's information systems including computer systems and related programming projects; provide guidance, oversight and direction on new system development.
• Responsible for implementing, documenting, maintaining and testing the IT Disaster Recovery and Business Continuity Plan.
• Solve complex technical and managerial problems utilizing an understanding of interdepartmental relationships in technology areas where no precedent exists.
• Analyze and review existing policies and procedures in an effort to ensure that ongoing IT projects are completed in accordance within the standards set for performance, budget, and time criteria. Establish work standards and schedules, review the work of technology consultants, technical staff, and administrative/clerical staff and evaluate staff performance against established standards.
• Select, train, motivate and evaluate information technology personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement disciplinary procedures when necessary.
• Develop, recommend and manage the division's annual budget. Ensure that all funds, physical assets and other property are appropriately safeguarded and administered.
• Prepare progress reports to inform management of project development and deviations from planned goals.
• Perform related work and special projects as assigned.

For a full description of this position, please see the class specification on the City's website.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS:

A combination of education and related experience may substitute for education requirements.

• Bachelor's Degree in Computer Science or a directly related field and
• 5 years experience in the management of enterprise-wide information systems and operating services including demonstrated experience in the successful development and implementation of strategic technology plans; 2+ years of direct supervisory experience in an IT operating environment is required.

DESIRED QUALIFICATIONS:

Applicants with experience in the following areas are encouraged to apply :

• Experience working in government or the public sector
• Experience collaborating with labor unions
• Experience working within a mixed ecosystem including Azure, VMware, Cayenta, ArcGIS, UKG Dimensions, Extreme Networks, and Teams Telephony.
• Experience overseeing a portfolio consisting of hundreds of business systems
• Experience overseeing & operating with large-scale, multi-million-dollar budgets.

RECRUITMENT PROCESS:

All interested applicants are required to submit:

• City of Everett online employment application