IT Support Specialist

Overview Provides first‑line technical support and basic Windows administration for office and production users. This entry‑level role focuses on help desk response, workstation setup, Microsoft 365 support, Active Directory account maintenance, printer and peripheral troubleshooting, basic network/phone system support, and accurate IT documentation. The position is intended for a developing IT professional who can learn Luvata Appleton business systems, follow established procedures, elevate complex issues appropriately, and support a reliable onsite technology environment. Responsibilities Serve as the first point of contact for user support requests; document, prioritize, troubleshoot, and resolve or elevate tickets in a timely manner. Install, configure, and troubleshoot Windows desktops, laptops, docking stations, monitors, printers, mobile devices, and other end‑user equipment. Support Microsoft 365 applications, Teams, Outlook, OneDrive, SharePoint basics, MFA, password resets, and common productivity issues. Perform basic Active Directory administration, including user account setup, group membership changes, password resets, workstation joins, and basic permission requests under defined procedures. Assist with Windows administration tasks such as patch verification, endpoint health checks, inventory updates, and routine workstation/server checks as assigned. Provide basic troubleshooting for network connectivity, Wi‑Fi, VPN, phones, shared drives, and plant‑floor workstation access before escalating to senior IT or Group IT. Maintain accurate documentation for device assignments, user changes, common fixes, asset inventory, and standard IT procedures. Coordinate with vendors or internal IT resources for hardware repair, licensing questions, equipment orders, and escalated technical issues. Follow cybersecurity, change control, confidentiality, and safety requirements when supporting office and production environments. Participate in IT projects, system auditing, and continuous improvement activities as directed, especially workstation refreshes, onboarding/offboarding, documentation cleanup, and system standardization. All other duties as assigned. Qualifications Associate degree, technical diploma, relevant coursework, internship, certification, or equivalent hands‑on experience in Information Technology or related field. 1–2 years of IT support experience preferred; manufacturing or plant‑floor support experience is helpful but not required. Working knowledge of Windows 11, Microsoft 365, basic PC hardware, printers, and common end‑user troubleshooting techniques. Basic familiarity with Active Directory, Windows Server concepts, file permissions, networking fundamentals, and user account administration. Ability to follow procedures, document work clearly, elevate issues appropriately, and learn new systems quickly. Strong customer service mindset, professional communication skills, attention to detail, and ability to work with users at varying technical levels. Ability to work independently on routine tasks and collaborate with local IT, business departments, vendors, and Group IT on escalated issues. Helpful certifications include CompTIA A+, Network+, Microsoft 365 Fundamentals, Azure Fundamentals, or Windows Client/Server training; certifications are preferred, not required. Competencies Customer‑focused troubleshooting. Clear documentation and follow‑through. Windows and Microsoft 365 fundamentals. Basic security awareness and confidentiality. Reliability in an onsite manufacturing support environment. Willingness to learn Luvata Appleton systems and standard practices. Exhibits Luvata’s Core Values of: Respect Diversity & Teamwork Act with Integrity, Speed and Determination Tireless Efforts to Meet the Needs of our Customers and Society Physical & Work Environment Requirements Work is primarily conducted onsite in an office environment with regular support needs in production areas. The employee is required to wear safety glasses, hearing protection and metatarsal‑guarded steel‑toed shoes while working in production areas. The employee must occasionally lift and/or move up to 25 pounds. The employee is occasionally exposed to moving mechanical parts and fumes or airborne particles. The employee may occasionally travel on company business. The noise level is usually moderate in the office and loud near production equipment. #J-18808-Ljbffr Luvata Oy