Clinical Services Coordinator

Clinical Services Coordinator

HealthCare Partners, IPA and HealthCare Partners, MSO together comprise our health care delivery system providing enhanced quality care to our members, providers and health plan partners. Active since 1996, HealthCare Partners (HCP) is the largest physician-owned and led IPA in the Northeast, serving the five boroughs and Long Island. Our network includes over 6,000 primary care physicians and specialists delivering services to our 125,000 members enrolled in Commercial, Medicare and Medicaid products. Our MSO employs 200+ skilled professionals dedicated to ensuring members have access to the highest quality of care while efficiently utilizing healthcare resources. HCP's vision is to be recognized by members, providers and payers as the organization that delivers unsurpassed excellence in healthcare to the people of New York and their communities. We pride ourselves on selecting the most qualified candidates who reflect HCP's mission of serving our members by facilitating the delivery of quality care. Interested in joining our successful Garden City Team? Position Summary: The Clinical Services Coordinator provides comprehensive administrative and operational support to the Clinical Services Department and all interdisciplinary teams, including Care Management, Utilization Management, Social Work, Pharmacy, Education, and Population Health. This role functions as a key operational partner, supporting day-to-day departmental activities while assisting leadership with strategic initiatives, reporting, coordination, and project management. The Clinical Services Coordinator serves as a central point of coordination for clinical and non-clinical team members, ensuring efficient communication, organized workflows, and timely execution of departmental priorities. This position requires a highly organized, proactive individual who is comfortable working in a fast-paced healthcare environment and capable of managing both administrative responsibilities and operational details.

Essential Position Functions/Responsibilities:

• Provide high-level administrative support to Clinical Services leadership and interdisciplinary teams
• Serve as a central point of contact for internal and external stakeholders across Clinical Services
• Manage calendars, schedule meetings, and coordinate interdisciplinary case conferences and committee meetings
• Prepare agendas, facilitate meetings as needed, capture meeting minutes, and track follow-up action items
• Coordinate departmental communications, announcements, and distribution lists
• Maintain department rosters, contact lists, and organizational charts
• Prepare correspondence, reports, presentations, spreadsheets, and other materials as requested
• Handle confidential and sensitive information with discretion and professionalism
• Support cross-functional initiatives and departmental projects across Clinical Services teams
• Assist with development and maintenance of workflows, policies, procedures, and standard operating documents
• Track project timelines, deliverables, and action items to ensure timely completion
• Maintain project tracking tools, dashboards, and documentation
• Assist leadership with strategic planning support and operational coordination
• Participate in special projects and departmental initiatives as assigned
• Provide administrative support for Care Management, Behavioral Health, Utilization Management, and other clinical teams
• Assist with coordination of case conferences, interdisciplinary team meetings, and program meetings
• Generate and distribute recurring reports including caseload reports, discharge reports, and program tracking reports
• Support documentation, tracking, and reporting requirements for clinical programs including SNP, chronic disease programs, and care management initiatives
• Assist with referral coordination and tracking for clinical services and community-based programs
• Support data entry and documentation within care management and clinical systems
• Generate recurring and ad hoc reports for Clinical Services leadership
• Assist with audit preparation, data collection, and documentation review
• Maintain electronic filing systems and document repositories
• Support policy and procedure updates and document management
• Track departmental metrics, deliverables, and reporting requirements
• Assist with regulatory and health plan reporting support
• Coordinate onboarding logistics for new Clinical Services staff
• Schedule training sessions and system orientations
• Assist with onboarding documentation and access coordination
• Support team scheduling and coverage coordination as needed
• Respond to routine and non-routine requests for information
• Coordinate telephone communications and follow-up requests
• Participates in special projects, process improvement initiatives, and departmental activities as assigned.

Qualification Requirements: Skills, Knowledge, Abilities

• Strong organizational, planning, and time management skills
• Excellent attention to detail and accuracy
• Ability to manage multiple priorities in a fast-paced environment
• Strong verbal and written communication skills
• Demonstrated customer service and interpersonal skills
• Ability to work independently and within interdisciplinary teams
• Strong problem-solving and critical thinking skills
• Demonstrated professionalism, discretion, and confidentiality
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint; Visio preferred)
• Experience with reporting tools and tracking systems preferred
• Familiarity with healthcare terminology and clinical operations preferred

Training/Education:

• High School diploma or equivalent required
• Associate's or Bachelor's degree in Healthcare Administration, Business, or related field preferred
• Business Technology or administrative training preferred

Experience:

• Minimum 2–5 years administrative experience required
• Experience supporting healthcare, clinical, or care management teams strongly preferred
• Experience supporting senior leadership or interdisciplinary teams preferred
• Experience with healthcare reporting, documentation, and project coordination preferred

Base Compensation; $45,000 - $55,000 (21.63 - $26.44 per hour) Equal Employment Opportunity Statement: HealthCare Partners, MSO is committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, genetics, or any other protected status under federal, state, or local laws. In compliance with all applicable laws, HealthCare Partners, MSO upholds a strict non-discrimination policy in every location where we operate. This policy applies to all aspects of employment, including but not limited to recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Job Disclaimer: The above job description outlines the general scope and responsibilities of the position. It is not intended to be an exhaustive list of duties, skills, or qualifications required. Responsibilities may evolve based on business needs.