Field Operations Team Coordinator - Retail Licensee Support 13425

Position Overview
We seek a dynamic Field Operations Team Coordinator to lead cross-functional collaboration among teams supporting retail licensees in the alcohol beverage industry. This role ensures operational excellence strategic alignment and seamless communication across audit compliance merchandising and retail support functions.

The Field Operations Team Coordinator serves as the central hub for cross-functional collaboration within a state government agencys field operations division. This role drives operational efficiency fosters team synergy and ensures consistent communication across audit compliance merchandising and retail support teams. By managing schedules optimizing resources and leveraging data-driven insights the Coordinator supports the agencys mission to deliver exceptional service to contract retail licensees statewide.

Job Responsibilities

• Lead coordination among field operations teams (e.g. audit compliance merchandising education and retail support functions) that engage with contract retail licensees in the alcohol beverage industry
• Drive alignment of team schedules and workflows to optimize resource allocation and minimize redundancies
• Oversee planning and delivery of initiatives across teams ensuring alignment with the agencys strategic vision
• Facilitate transparent information sharing through meetings digital platforms and reporting tools
• Educate teams on interdependencies roles and responsibilities to promote a unified approach to licensee support
• Manage and maintain the Customer Relationship Management (CRM) system including records of past and current licensee visits to support effective messaging process adherence compliance and data-driven decision-making
• Identify and mitigate risks resolve cross-team issues and implement continuous improvement initiatives
• Track key metrics prepare leadership reports and recommend adjustments to enhance outcomes

Experience and Qualifications

• Bachelors degree in Business Administration Public Administration or related field (required)
• Minimum 5 years of experience coordinating cross-functional teams in complex stakeholder environments
• Proven ability to lead through influence and foster collaboration across diverse teams
• Strong facilitation and communication skills with experience driving consensus and leading meetings
• Knowledge of inventory management best practices and retail marketing concepts
• CRM system experience (e.g. Salesforce Dynamics) and proficiency in Microsoft Office Suite and project management tools

Core Competencies

• Collaborative leadership and cross-functional coordination
• Strategic planning and change management
• Problem-solving and risk mitigation
• Stakeholder engagement and relationship building
• Data-driven decision-making and reporting

Required Experience:

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