Installation Manager

Installation Manager Job Category: Field Operations Full-Time On-site Charlotte, NC 28216, USA Description Are you ready to help build success? Step into a key leadership role with CRST as an Installation Manager supporting Whirlpool, one of the world's premier home appliance brands. If you're an experienced installation leader who excels at building strong client relationships, resolving challenges on the spot, and delivering outstanding service, we'd love to connect with you. How you'll work: Location: Onsite at Whirlpool-6965 Northpark Boulevard Ste K Charlotte, NC 28216 Schedule: Monday-Friday, 7:00 AM-4:00 PM, may vary depending on install schedule. Occasional Saturdays may be required. Compensation: This pay scale represents a good faith estimate of the salary/hourly wage range the company reasonably expects to pay upon hire for this position: $55,000-$65,000 per year. A final offer amount will depend on factors such as prior relevant experience, skills, and location. Benefits: Comprehensive package including medical, dental, and vision coverage; prescription drug and telemedicine services; company-paid life and disability insurance; retirement savings with company match; paid time off, holidays, and parental leave; plus additional voluntary benefits and employee discounts. About the Role As the Installation Manager, you'll ensure every Whirlpool product installation meets the highest standards of safety, quality, and efficiency. In this role, you'll spend time in the field reviewing work, auditing installation teams, and collaborating directly with clients to keep projects on track. This is a highly client-facing position where you'll build strong relationships, troubleshoot challenges in real time, and help deliver an exceptional service experience. Your leadership will be key in upholding CRST's commitment to safety, quality, and dependable service for our Whirlpool partner. What You'll Do Inspect and verify installations to meet safety, manufacturer, and company standards Conduct workmanship and customer service audits; document and report findings Serve as the primary contact for site supervisors and clients on scheduling and readiness Provide coaching and feedback to installation teams based on audit results Participate in daily reporting, dock meetings, and operations calls Step in as backup support for Operations or Warehouse leadership when needed What Great Looks Like Strong communicator who can build relationships with clients and teams Highly organized, detail-oriented, and comfortable balancing multiple priorities Resilient and adaptable in dynamic field environments Service-oriented with a commitment to customer satisfaction Able to solve problems and make decisions independently in the field Qualifications Required High school diploma or GED Field-based experience in inspections, audits, or operations support Strong communication and organizational skills Ability to lead through influence and coach others Preferred A two-year degree or equivalent work experience with demonstrated success Experience in construction, installation, or logistics Familiarity with audit and compliance reporting processes Why CRST? For 70 years, CRST has been delivering promises and driving success through resilience, dedication, and talent. Partnering with Fortune 500 companies like Whirlpool, we set the standard in safety, service excellence, and operational performance. At CRST, you'll find opportunities to grow, contribute, and make an impact in a company that values relationships and results. The CRST Core Values: Safety at the Core of All We Do – Integrity in Every Decision and Action – Commitment to the Success of Employees, Customers, Agents, Contractors, and Communities EEO Statement: CRST The Transportation Solution, Inc. is an equal opportunity employer. We consider all qualified applicants for employment without regard to age, color, creed, disability, genetic information, military or veteran status, national origin, race, religion, sex, or any other status protected by applicable federal, state or local laws. Let's Build Something Great Apply today and help lead one of CRST's Whirlpool locations. Your opportunity to deliver exceptional service starts here. Qualifications Education Required: High School or better. Preferred: Associates or better. Licenses & Certifications Required: Drivers License - Class C Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.