Shop Associate

Job Description

Job Description

Girl Scouts of Central Indiana embraces an inclusive culture. We value diversity, equity, and inclusion across all identities. We are committed to continual learning and to a culture of safety and wellbeing in which individuality is celebrated and everyone is valued and respected. Everyone is welcome to bring their authentic selves into our space.

Girl Scouts of Central Indiana serves 45 Indiana counties, nearly more than 16,000 Girl Scouts and 10,000 adult volunteers. We are the proud facilitators of Girl Scout camp at five Indiana locations, conveners of thousands of Girl Scout programs with nearly 600 community partners and serve thousands more community members each year at our STEM Center of Excellence and Founders Lodge Event and Conference Center.

What You Will Do:

The Shop Associate (Mobile) is responsible for operating the Girl Scout Pop Up shops serving the Girl Scout membership, public, and GSCI staff throughout Central Indiana.

This person will work primarily on Saturdays & Sundays with occasional hours throughout the week.

How You Will Lead:

• Assist customers at the Pop-Up shops with selecting Girl Scout merchandise.
• Assist in maintaining the appearance of the shop.
• Packs merchandise from main shop that is relevant to pop-up events.
• Set up and tear down Pop-Up shops at regularly scheduled times.
• Assist in shop upkeep and stock functions- including computer/data entry, marking merchandise, restocking merchandise.
• Responsible for the on-time opening and closing of the shop considering travel and setting up times necessary.
• Assist in the sale of merchandise at special events when needed.
• Inform and update the Director of Retail Sales about any items that will benefit the operation of the shop.
• Advise the Director of Properties of maintenance issues of the service center, reporting issues as needed.
• Works in the main shop when needed.
• Develops depth of knowledge regarding the design of the Girl Scout Leadership.
• Experience and can easily articulate to any stakeholder the virtues of the organization.
• Foster a culture of diversity and inclusion in the workplace and amongst the membership.
• Other duties are assigned to support the goals and objectives of GSCI.

All employees of the Girl Scouts of Central Indiana are responsible not only for the position but also for the duties and responsibilities that all employees share.

How You Will Succeed:

• Understands that council priorities are growing membership and cultivating new donors.
• Develop an annual goal that supports the membership growth priority.
• Implement an action plan that supports the membership growth priority.

Core Competencies:

• Project Management - Demonstrated ability to coordinate multiple projects while managing conflicting priorities and deadlines and formulate short- and long-term project goals, objectives, schedules, and priorities in line with council goals; anticipates issues, obstacles, or opportunities that may impact plans or actions; has ability to coordinate multiple projects while managing conflicting priorities and deadlines; establishes courses of action for accomplishing goals while attending to and incorporating information obtained during day-to-day administrative tasks.
• Problem-Solving - Identifies and analyzes existing and potential problems systematically and thoroughly; reports/documents the problem; obtains and evaluates relevant information and contributing factors; identifies important interrelationships; implements solutions after evaluating alternatives and anticipating their impact; supports decisions or recommendations with data and/or reasoning; defines and implements solutions to problem.
• Customer Responsiveness - Seeks and acknowledges the views and ideas from customers; identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
• Organizational Knowledge - Understands Girl Scout purpose and organizational structure, including functions, operations, and interrelationships; keeps up-to-date on key GSUSA and council-specific policies, priorities, processes, and practices (for example, Safety-Wise); understands how his/her job relates to and supports GSUSA goals, including increasing and developing membership and volunteer support; is aware of the organizational culture and knows how work is accomplished; knows the roles and responsibilities of staff and volunteers; is familiar with membership policies, standards, and resources.
• Information Management - Accesses, organizes, and manages information effectively; maintains basic computer literacy with relevant software (i.e., databases, word processors and web management); keeps accurate and effectively organized records (i.e., spreadsheets or databases of donors, benefits, budget information, filing systems); seeks out and applies new technology in own program area to improve work processes.

What We Are Looking at:

• One year of customer service or retail sales experience, preferred.
• Basic 10-key cashier operations.
• Customer service skills.
• Customer, volunteer, and girl-focused.
• Merchandise management.
• Detail-oriented and accurate cashier practices.
• Flexible work hours, including evenings and weekends required.
• Must have reliable transportation.
• Must hold membership in the Girl Scout organization and subscribe to the tenets of the Girl Scout Promise and Law.
• Must complete a criminal background check.

Physical Demands & Work Environment:

• Ability to consistently lift to 40 pounds.
• Ability to stand on your feet for extended periods of time.